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What is Uniportal?

Uniportal is a cloud-based platform focused on AI operations, specifically designed for managed service providers (MSPs). This platform seamlessly connects an AI agent with the service desks and operational tools used by MSPs, such as PSA, RMM, identity management, documentation, and cloud distribution systems. The sophisticated AI agent is capable of understanding the context of support tickets and follows predefined natural-language procedures, enabling it to either recommend or carry out authorized troubleshooting and account management tasks, with tailored approval settings for various tools and actions. MSPs are provided with the option to personalize runbooks according to their clients' needs, while technicians can oversee the agent's functionality throughout the ticketing process. Moreover, there is a client portal that allows end users to submit requests and create tickets. Uniportal is specifically aimed at enhancing the efficiency of MSP helpdesk teams by effectively handling routine Level 1 and Level 2 tasks, like password resets and account adjustments. As a result, a job that usually takes a technician approximately 45 minutes can be reduced to just 2 minutes for evaluation. This remarkable streamlining not only boosts productivity but also significantly elevates the quality of service provided to clients, ultimately fostering better client relationships and satisfaction.

What is Rundeck?

Rundeck enhances the automation of runbooks by providing self-service access to operational tasks that were traditionally limited to experts in the field. This shift empowers a wider array of users to effectively manage responsibilities such as incident resolution, ensuring business continuity, and handling service requests, which helps to distribute the operational burden across team members. The Rundeck Community edition caters to smaller teams and is available for free, allowing users to benefit from the latest insights and developments from the community. Utilizing runbook automation enables engineers to establish consistent operational procedures and create automated tasks that work in conjunction with existing automation systems, while also facilitating the safe delegation of these tasks through APIs and self-service frameworks. Consequently, team members are now able to undertake essential tasks that were once the domain of specialized staff, leading to improved efficiency and collaboration within the organization. This transformation not only optimizes operational workflows but also creates a more inclusive atmosphere where all employees can play a vital role in driving the organization's success forward. Ultimately, this democratization of access results in a more agile and responsive operational environment.

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Integrations Supported

Addigy
Autotask PSA
ConnectWise PSA
Datto RMM
HaloPSA
Hudu
IT Glue
Level
Microsoft 365
NinjaOne
Pax8

Integrations Supported

Digital.ai Release
Edge Delta
LOGIQ
Omnistrate
Opsera
Sedai
emma

API Availability

API Availability

Pricing Information

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Uniportal Inc.

Date Founded

2025

Company Location

Canada

Company Website

uniportal.ai

Company Facts

Organization Name

Rundeck

Date Founded

2013

Company Location

United States

Company Website

www.rundeck.com

Categories and Features

MSP

Not specified

Categories and Features

Incident Management

Not specified

IT Management

Not specified

Runbook Automation

Not specified

Workload Automation

Alerts / Notifications
Audit Trails
Cross-Platform Scheduling
Dashboard
Event-Triggers
Load Balancing
Resource-Based Scheduling
Workflow Foundation Support

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