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What is Unitrends MSP?

Address the challenge of downtime without the hassle of outdated backup methods by choosing a service built on three decades of progress, all with no upfront costs, making the benefits of cloud economics available to every managed service provider. The Unitrends MSP Portal offers a holistic view of your entire backup system, enabling you to manage and monitor all components from a single interface. Who really has the luxury of dedicating their entire day to backup oversight? The Unitrends MSP Portal is specifically designed to help you swiftly resolve issues, allowing you to efficiently allocate your time and concentrate on what truly counts. With BackupIQTM, artificial intelligence brings attention to the most pressing concerns, ensuring that your team is consistently focused on the tasks that matter most. Furthermore, you can easily create and distribute visually engaging reports on a weekly, monthly, or quarterly basis, reassuring your clients that they benefit from a dedicated team and advanced technology working diligently to maintain their operations smoothly. This streamlined strategy not only boosts operational efficiency but also fortifies the relationship of trust between you and your clients, ultimately leading to greater satisfaction and loyalty. By embracing such innovative solutions, you position your service as a leader in reliability and customer care.

What is Unitrends Helix?

Helix takes a proactive approach to identify and fix Windows issues before they disrupt backup processes, which significantly lowers management demands while boosting resilience. IT teams often struggle with the ongoing task of monitoring, detecting, and resolving issues that could compromise backup integrity, diverting attention from other vital projects. Unitrends Helix is specifically engineered to tackle these obstacles, serving as an extra set of eyes and ears for IT departments. It requires no management overhead and can be deployed with ease to begin automatic monitoring for potential issues. This system ensures that appliances remain updated and resolves complications stemming from VSS services and third-party VSS providers that pose risks to backups. Built to quickly adapt, Helix learns to manage a broader range of use cases and common troubleshooting scenarios, drawing from Unitrends' extensive 30-year experience. Additionally, as a SaaS solution, Helix integrates smoothly with both on-premises and cloud environments protected by Unitrends backup appliances, thus creating a robust safety net for data protection. As technology advances, Helix is poised to evolve accordingly, guaranteeing that your backup processes are not only resilient but also highly efficient. This ongoing improvement will help organizations stay ahead of potential threats to their data integrity.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Microsoft 365
Microsoft Azure
Microsoft Hyper-V
Microsoft Office 2021
MyGlue
Network Glue
VMware Cloud

Integrations Supported

Amazon Web Services (AWS)
Microsoft 365
Microsoft Azure
Microsoft Hyper-V
Microsoft Office 2021
MyGlue
Network Glue
VMware Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Kaseya

Date Founded

2000

Company Location

United States

Company Website

www.unitrends.com/solutions/msp-backup-solutions/

Company Facts

Organization Name

Unitrends

Company Location

United States

Company Website

www.unitrends.com/products/unitrends-helix

Categories and Features

Backup

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration

Business Continuity

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Data Recovery

Web Access / Restoration
Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Server Backup

Backup Scheduling
Bare-Metal Restore
Compression
Continuous Backup
Differential Backup
Disaster Recovery
Encryption
Incremental Backup
VM Backup

Categories and Features

Data Center Backup

Continuous Data Protection
Deduplication
Encryption
File Archival
File Compression
Platform Agnostic
Regular Snapshots
Reporting / Analytics

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