Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Unthread?
Unthread offers an efficient way to handle conversations by automatically transforming them into tickets, utilizing AI to swiftly prioritize, assign, and resolve issues. Every new conversation is meticulously tracked as a ticket, complete with assignments and notifications to prevent any oversight. Improve your response times by taking advantage of advanced assignment logic and clearly defined escalation paths. By integrating your Slack communications with various platforms like task managers, CRM systems, HRIS, and marketing tools, you can achieve a more streamlined workflow. As customers interact through Slack, your team reaps the benefits of a powerful ticketing system that helps manage the workflow, trigger automation, and seamlessly switch between human and AI responses. Understanding that not every message carries the same weight, Unthread empowers users to prioritize urgent tickets, easily involve team members, and escalate matters to adhere to SLA standards. Incoming tickets are automatically sorted into categories, allowing for insightful analysis of response and resolution times by category, which aids in pinpointing gaps in your documentation. Unthread acts as a comprehensive inbox that aggregates tickets and insights from all channels your customers use, equipping your team to deliver outstanding service. In addition to improving operational efficiency, this tool significantly boosts customer satisfaction through prompt and effective responses, ensuring a positive experience for all users. Ultimately, Unthread stands as an indispensable asset for businesses aiming to excel in their customer service endeavors.
What is Ticket Automation?
HitchHiker Ticket Automation provides a cost-effective ticketing solution specifically designed for ticket wholesalers, tour operators, and online travel agencies. It simplifies the entire ticketing process by automating tasks such as PNR retrieval, pricing, ticket generation, and document printing. The system delivers a user-friendly ticketing interface, supports E-ticket printing, and creates a neutral back-office file that is compatible with all mid and back office systems, ensuring seamless operations. By thoroughly testing all rules and conditions within HitchHiker Entry, it guarantees precision in ticket issuance, which significantly reduces the likelihood of receiving airline ADMs. Furthermore, the HitchHiker Ticket Automation system operates continuously, allowing businesses to generate additional revenue by adhering to ticketing deadlines that extend beyond regular hours. This adaptability not only boosts operational efficiency but also greatly enhances customer satisfaction through prompt service, ultimately contributing to the long-term success of travel businesses.
Integrations Supported
Asana
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Okta
Salesforce
Slack
Zapier
Integrations Supported
Asana
HubSpot CRM
HubSpot Customer Platform
Jira
Notion
Okta
Salesforce
Slack
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
$50 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Unthread
Company Location
United States
Company Website
unthread.io
Company Facts
Organization Name
HitchHiker
Date Founded
1992
Company Location
Germany
Company Website
www.hitchhiker.net/index.php/our-solutions
Categories and Features
Categories and Features
Airline Reservation System
CRM
Charter Reservations
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking