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What is Unwrap?

Unwrap is a cutting-edge customer intelligence platform powered by AI that transforms unstructured customer feedback into valuable insights. By aggregating data from various sources, it employs its distinctive AI features to analyze, categorize, and synthesize feedback, consistently delivering crucial insights. The platform boasts a user-friendly dashboard that automatically highlights key findings and identifies emerging trends, coupled with a feedback assistant that allows users to engage with AI for more profound data analysis. Users also receive real-time alerts for any unexpected anomalies and breaches of predetermined thresholds. Moreover, Unwrap includes a feedback responder function that keeps customers updated on the solutions implemented directly within the platform. The robust reporting tools enable users to convert insights into actionable strategies, accelerating improvements effectively. Additionally, Unwrap's API ensures that diverse feedback sources—be they public, private, or custom—can be seamlessly integrated, enriching the overall user experience. Through this holistic approach, organizations can harness customer feedback strategically, fostering an environment of continuous enhancement and growth. This capability not only empowers businesses to stay responsive to customer needs but also cultivates stronger relationships with their clientele.

What is Beheard?

Beheard Labs is a cutting-edge platform that leverages artificial intelligence to deepen customer insights, empowering teams to effectively understand and react to feedback from their clientele. By merging automation with advanced analytics, it streamlines the methods organizations employ to collect, analyze, and apply insights, thus enabling businesses to quickly convert raw feedback into clear, actionable information. With the capabilities of Beheard, the duration required to extract these insights is notably shortened. Key Features - Automated Research: Seamlessly query and classify your database in natural language, launch campaigns, and generate reports without any manual intervention. - Customer Voice Agent: An always-on AI agent that interacts with users through engaging, conversational inquiries across multiple platforms, including email, Slack, in-app, and web interfaces. - Comprehensive Customer Profiles: Integrate diverse sources of Voice of Customer data into unified profiles that provide suggestions for the optimal next step. - Brand and Reputation Oversight: Recognize positive experiences to foster advocacy while taking proactive measures to tackle negative feedback, thereby protecting your brand’s reputation and integrity. This platform not only boosts operational efficiency but also greatly enhances the quality of customer engagement, ultimately leading to stronger relationships between businesses and their customers. In a rapidly evolving marketplace, Beheard Labs stands out as an essential tool for organizations aiming to stay ahead of customer needs and expectations.

Media

Media

No images available

Integrations Supported

Airbnb
Alexa
App Store
Capital One Merchant Services
GitHub
Google Calendar
Intercom
Okta
Reddit
Snowflake
Zendesk

Integrations Supported

Airbnb
Alexa
App Store
Capital One Merchant Services
GitHub
Google Calendar
Intercom
Okta
Reddit
Snowflake
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$12,000 per year
Free Trial Offered?
Free Version

Pricing Information

$3000/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Unwrap.ai

Date Founded

2022

Company Location

United States

Company Website

www.unwrap.ai/

Company Facts

Organization Name

Beheard Labs

Date Founded

2024

Company Location

United States

Company Website

www.gobeheard.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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