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Ratings and Reviews 0 Ratings
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What is Upstream Works?
Equip your agents with a modern desktop that is tailored to adapt to evolving customer expectations, enabling them to provide personalized, impactful, and efficient service. Upstream Works offers desktop solutions designed for seamless omnichannel experiences that can significantly enhance customer interactions. The unified agent desktop features robust productivity tools and comprehensive visibility across all communication channels and applications to elevate customer experience (CX) and first contact resolution (FCR). Enjoy the versatility of multiple engagement avenues, including voice, email, web chat, messaging, video, social media, co-browsing, bots, and conversational AI, among others. Additionally, the system can integrate seamlessly with any AI, business application, or CRM platform to optimize workflows and boost agent efficiency. By leveraging real-time and historical omnichannel dashboards and reports, including metrics such as FCR, customer effort score (CES), and bot analytics, businesses can drive improved outcomes. This comprehensive approach ensures that agents are well-equipped to meet the diverse needs of customers in a fast-paced environment.
What is Contacts+?
Effective Approaches to Organizing Your Contacts. Our intuitive contact management platform is designed for individuals, teams, and small enterprises alike. By integrating various accounts or sources, we enable you to create a unified address book that suits your specific requirements. Experience real-time updates on contact information that sync effortlessly across multiple devices and platforms. Additionally, our system notifies you whenever any contact information is potentially outdated. With automated scanning, we ensure that you have the most accurate details at your fingertips. We also detect duplicate entries and simplify updates, making the process of managing contacts stress-free. You can quickly merge duplicates to form a cohesive address book that spans across various accounts and devices. By focusing on a single piece of data—be it an email address, social media account, or phone number—we enrich it to craft a detailed profile. Our enhanced contextual data guarantees that you connect with the right people every time. Moreover, we provide a handy solution for digitizing business cards, ensuring that each entry undergoes double verification before being added to your address book. You can easily scan and save business cards on the go using our mobile application, or choose bulk uploads through our web platform, keeping your contacts organized and readily available. This combination of features enhances our service, making it an essential resource for anyone aiming to optimize their contact management. Additionally, our commitment to user satisfaction ensures that you will find the perfect balance between functionality and ease of use.
Integrations Supported
AWS Marketplace
Google Hangouts
HubSpot Operations Hub
ImmiCompliance
Mailchimp
Nimble
Pipedream
Pipedrive
Qlik Application Automation
Quickwork
Integrations Supported
AWS Marketplace
Google Hangouts
HubSpot Operations Hub
ImmiCompliance
Mailchimp
Nimble
Pipedream
Pipedrive
Qlik Application Automation
Quickwork
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$8.33 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Upstream Works
Date Founded
1995
Company Location
Canada
Company Website
www.upstreamworks.com
Company Facts
Organization Name
Gentoo Labs
Date Founded
2012
Company Website
www.contactsplus.com
Categories and Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Categories and Features
Business Card
Contact Management
Data Extraction
Design Templates
Image Editor
Print Management
Step-by-Step Wizard
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration