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What is Urban-Hawks?

This innovative solution is crafted to improve workflow efficiencies, increase visibility, encourage collaboration, and enhance profitability, all while guaranteeing a high standard of service with a focus on agility and technical excellence. It incorporates exceptional field service software that not only achieves an outstanding first-time-fix rate but also optimizes service delivery, boosts revenue, and supports business expansion. With this system, you can effortlessly speed up quoting, scheduling, invoicing, and payment processes. Urban-Hawks offers an all-encompassing end-to-end field service solution that flawlessly integrates every aspect of your operation, from the office and warehouse to technicians and clients. By emphasizing enhanced service delivery combined with agility and technical prowess, it significantly bolsters operational support. The solution guarantees the most efficient routes to customer locations while ensuring that the necessary parts are available on-site, ultimately speeding up service delivery for improved productivity. Furthermore, you can easily modify schedules, job specifics, and quality assurance checklists, all while keeping track of job progress and location in real-time for superior oversight. This comprehensive strategy not only simplifies operations but also guarantees customer satisfaction through prompt and effective service, ensuring long-term loyalty. Overall, the seamless integration of various operational facets allows businesses to thrive in a competitive market.

What is CSOne?

CSOne's customer service solutions significantly improve the effectiveness of your support operations. Each interaction with your call center is carefully recorded and monitored from start to finish, capturing vital details such as the customer's name, location, and equipment, as well as the specifics of their inquiry. Moreover, CSOne’s online calendar enhances the visibility of your technicians' schedules. Technicians are promptly notified via email when new tasks are assigned, ensuring they address customer needs without delay. The platform manages a variety of field service tasks, including initial assessments and repairs on-site. Users can easily create repair quotes and service reports using a mobile printer, which speeds up transaction times. In addition, CSOne efficiently manages the entire sales process, including creating quotations, processing sales orders, handling deliveries, managing billing, and collecting payments. By organizing documentation that caters to specific business cases, it simplifies the tracking of task statuses, making it easy to identify pending tasks and quotes that need to be sent out. This all-encompassing strategy not only optimizes operations but also elevates customer satisfaction through prompt and effective service delivery, ultimately fostering long-term client relationships.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Pricing Information

$240 per 3 users per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Urban-Hawks

Company Location

United States

Company Website

urban-hawks.com

Company Facts

Organization Name

Libran Business Systems

Company Location

United States

Company Website

csone.biz/en/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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