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What is Urban-Hawks?

This innovative solution is crafted to improve workflow efficiencies, increase visibility, encourage collaboration, and enhance profitability, all while guaranteeing a high standard of service with a focus on agility and technical excellence. It incorporates exceptional field service software that not only achieves an outstanding first-time-fix rate but also optimizes service delivery, boosts revenue, and supports business expansion. With this system, you can effortlessly speed up quoting, scheduling, invoicing, and payment processes. Urban-Hawks offers an all-encompassing end-to-end field service solution that flawlessly integrates every aspect of your operation, from the office and warehouse to technicians and clients. By emphasizing enhanced service delivery combined with agility and technical prowess, it significantly bolsters operational support. The solution guarantees the most efficient routes to customer locations while ensuring that the necessary parts are available on-site, ultimately speeding up service delivery for improved productivity. Furthermore, you can easily modify schedules, job specifics, and quality assurance checklists, all while keeping track of job progress and location in real-time for superior oversight. This comprehensive strategy not only simplifies operations but also guarantees customer satisfaction through prompt and effective service, ensuring long-term loyalty. Overall, the seamless integration of various operational facets allows businesses to thrive in a competitive market.

What is SnapSupport?

Speed up the resolution of issues with instant visual aid for both your field personnel and clientele. Empower your field teams and equipment operators with cutting-edge tools such as visual issue reporting, smart suggestions, chat functionalities, augmented reality live video, thorough checklists, and an extensive knowledge database. At SnapSupport, we are committed to improving the daily operations of tech businesses. Experience the benefits our partners and clients have enjoyed by utilizing our services. Join the community of satisfied users who have transformed their field and customer support initiatives with SnapSupport. Enable your field engineers to tackle challenges on the first try, reducing unnecessary return visits. Offer immediate remote assistance when they need direction. Simplify and automate the reporting process for inspections to enhance productivity. Design customized checklists and make use of our mobile application or RealWear HMT-1 for quick inspections. Improve your equipment maintenance with adaptable checklists and instant visual help. Elevate customer satisfaction with a mobile app that promotes efficient self-support and live visual assistance, ensuring both teams and customers have essential resources readily available. The path to optimized support begins with us, paving the way for unprecedented operational success. Embrace the future of support and watch your efficiency soar.

Media

Media

Integrations Supported

Integrations Supported

Active Directory

API Availability

API Availability

Pricing Information

$29 per user per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Urban-Hawks

Company Location

United States

Company Website

urban-hawks.com

Company Facts

Organization Name

SnapSupport

Date Founded

2017

Company Location

United States

Company Website

snapsupport.io

Categories and Features

Categories and Features

Equipment Maintenance

Dispatch Management
Maintenance Scheduling
Work Order Management

Field Service Management

Dispatch Management
Mobile Access
Scheduling
Work Order Management

Remote Support

Not specified

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