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What is Urban-Hawks?

This innovative solution is crafted to improve workflow efficiencies, increase visibility, encourage collaboration, and enhance profitability, all while guaranteeing a high standard of service with a focus on agility and technical excellence. It incorporates exceptional field service software that not only achieves an outstanding first-time-fix rate but also optimizes service delivery, boosts revenue, and supports business expansion. With this system, you can effortlessly speed up quoting, scheduling, invoicing, and payment processes. Urban-Hawks offers an all-encompassing end-to-end field service solution that flawlessly integrates every aspect of your operation, from the office and warehouse to technicians and clients. By emphasizing enhanced service delivery combined with agility and technical prowess, it significantly bolsters operational support. The solution guarantees the most efficient routes to customer locations while ensuring that the necessary parts are available on-site, ultimately speeding up service delivery for improved productivity. Furthermore, you can easily modify schedules, job specifics, and quality assurance checklists, all while keeping track of job progress and location in real-time for superior oversight. This comprehensive strategy not only simplifies operations but also guarantees customer satisfaction through prompt and effective service, ensuring long-term loyalty. Overall, the seamless integration of various operational facets allows businesses to thrive in a competitive market.

What is Summit Service System?

The Summit Service System is specifically crafted to empower you in managing your operations, improving customer service, and optimizing job management, whether you are addressing scheduled services or urgent requests. This system supports your business growth by implementing automatic scheduling for future services and sending reminders for repeat clients. Each task can have its service frequency tailored to fit your needs, while technicians can access a wealth of information, including detailed schematics, site images, and inventory management for parts. The platform also features options for flat-rate pricing alongside robust invoicing capabilities. With its Summit dispatch interface, you can proficiently oversee workflows, manage technicians' schedules, and prioritize jobs according to urgency and service dates. Additionally, auxiliary information screens allow for thorough tracking of site tank details, laboratory samples, manifests, and waste disposal records. Handling customer reimbursements for grease and bio-fuel collectors is streamlined and efficient as well. After completing a job, converting work orders into payments and invoices is a quick and straightforward process, ensuring a smooth transition from service delivery to billing. This cohesive strategy not only simplifies operational tasks but also significantly boosts the overall effectiveness of customer relationship management, ultimately leading to a more organized and productive business environment.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Urban-Hawks

Company Location

United States

Company Website

urban-hawks.com

Company Facts

Organization Name

Ritam Technologies

Date Founded

1981

Company Location

United States

Company Website

www.ritam.com/serviceprogram

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Equipment Rental

Asset Tracking
Barcoding
Billing and Invoicing
Customer Management
Inventory Management
Maintenance Management
Order Management
Reservations Management
Utilization Reporting

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