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Ratings and Reviews 0 Ratings
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What is UserEcho?
Are you seeking targeted feedback? Our Forum offers a structured environment for your clients to interact with you and one another constructively. Our data indicates that this method can greatly increase customer engagement, extract essential insights, optimize your processes, and enhance your brand presence. You can effectively oversee customer conversations by converting them into support tickets. Moreover, all incoming emails can be transformed into tickets, enabling you to prioritize, classify, and delegate them to the right team members. For easy access and to address recurring challenges, keep your solutions, alternative strategies, and best practices in your Treasure Box. This will assist your support team in enhancing response times and overall productivity. Every client merits your attention and care. With Live Chat, you will be ready to support customers when they need it most, nurturing their loyalty and transforming them into committed supporters. Furthermore, by enabling swift resolutions, you can cultivate a more enjoyable experience that encourages customers to return time and again, ultimately strengthening your customer relationships. Establishing this level of engagement can lead to a lasting partnership with your clientele.
What is Google Groups?
Google Groups, a service provided by Google, is designed to enable discussions among individuals with common interests. Moreover, this platform offers a seamless way to access Usenet newsgroups through a single, consolidated interface.
Equipped with a variety of features, Google Groups proves to be an invaluable tool for enhancing communication and collaboration:
Its email list feature allows members to communicate via a single email address, which streamlines the process of keeping all participants updated, including those who may not regularly use Google Groups. Users can also initiate and participate in discussions through the web forum, which fosters a structured environment for sharing files and images. The Q&A forum, similar to the web forum, is specifically tailored for questions and answers, making it a prime location for seeking expert guidance or sharing valuable insights. Additionally, the collaborative inbox feature enables the delegation of conversations to specific members, thereby improving tracking and accountability within group discussions. In summary, Google Groups serves as a multifunctional platform that significantly enhances interaction and information dissemination among its users, making it an essential tool for communities and teams.
Media
No images available
Integrations Supported
Cleary
Constant Contact Lead Gen & CRM
Facebook
Gmail
Google Analytics
Google Takeout
Google Workspace
Indent
Latenode
Relay
Integrations Supported
Cleary
Constant Contact Lead Gen & CRM
Facebook
Gmail
Google Analytics
Google Takeout
Google Workspace
Indent
Latenode
Relay
API Availability
Has API
API Availability
Has API
Pricing Information
$15 per month
Free Trial Offered?
Free Version
Pricing Information
Free
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
UserEcho
Company Location
United States
Company Website
userecho.com
Company Facts
Organization Name
Date Founded
1998
Company Location
United States
Company Website
groups.google.com
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking