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What is UserEvidence?

Minimize customer frustration caused by inconsistent requests from different internal teams by instead channeling customer feedback into effective marketing collateral, net promoter scores, and essential product insights. Highlight the value of your products using trustworthy data derived from actual customer experiences. Bolster your significant assertions by quantifying advantages in terms of savings and time efficiency, thus ensuring that your clients feel confident in their purchasing decisions. Transform customer insights into attractive content that your design team will appreciate, alleviating them from the burden of starting from scratch. Employ succinct surveys through emails and in-app notifications at key moments in the customer journey to gather valuable data. This approach will uncover the most persuasive insights and stories to enrich your research library while integrating smoothly with the tools your go-to-market team utilizes on a daily basis. By embracing this strategy, you will not only strengthen your relationships with customers but also enhance the efficiency of your internal processes, ultimately leading to a more cohesive operational flow. Ensuring that customer voices are heard will create a culture of continuous improvement and responsiveness within your organization.

What is Enchant?

Elevate your customer engagement with our products meticulously crafted to prioritize user experience. Our comprehensive platform combines shared inboxes, knowledge bases, and live chat functionalities, making it suitable for teams of any scale. We firmly believe that the foundation of a cherished brand is rooted in centering the customer in every decision and action. The shared inbox not only enhances team collaboration but also keeps the email interface familiar for your clients. It streamlines the management of frequently asked questions and knowledge base materials, empowering your customers to locate solutions on their own. With the Enchant Messenger, help is just a click away, as it offers live chat, a knowledge base, and a contact form all in a single hub. Furthermore, our platform equips you with insightful analytics that reveal trends, improve team efficiency, and elevate customer satisfaction levels. Transform your team into a hub of positivity with a straightforward setup process, backed by a risk-free 30-day trial! By putting your customers first, you can foster enduring relationships and significantly enhance your brand's image. Join us today to unlock the potential for unparalleled customer loyalty and satisfaction.

Media

Media

Integrations Supported

Basecamp
BigCommerce
CA Flowdock
Capsule
Google Workspace
Magento
Microsoft Teams
Olark
PrestaShop
Shopify
Slack
WooCommerce
Wufoo

Integrations Supported

Basecamp
BigCommerce
CA Flowdock
Capsule
Google Workspace
Magento
Microsoft Teams
Olark
PrestaShop
Shopify
Slack
WooCommerce
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserEvidence

Company Location

United States

Company Website

userevidence.com

Company Facts

Organization Name

Senvee

Company Location

United States

Company Website

www.enchant.com

Categories and Features

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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