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What is UserGuiding?

Easily create engaging product walkthroughs that captivate your users. Our intuitive tool enables you to craft interactive product tours in mere minutes, eliminating the need for any programming expertise. This strategy guarantees a smooth experience for both new and returning customers alike. Effectively illustrate your product's features to newcomers, steering them towards success right from the beginning. You can also highlight and promote new functionalities through customized guides. By reaching targeted user segments at the most effective times, you can significantly boost your conversion rates. In addition, measure customer satisfaction with NPS surveys, allowing you to collect essential feedback. Moreover, empower your users with instant answers by offering interactive user manuals that enhance their experience. This not only aids in their understanding but also fosters a sense of confidence as they navigate through your product. Ultimately, a well-designed walkthrough can transform user engagement and retention, paving the way for long-term success.

What is Promoter Ninja?

Leverage Promoter Ninja for NPS to effectively send out Net Promoter Score (NPS) surveys to your clients and collect their feedback with ease. This tool facilitates segmented analysis through a single interaction, making it easier to comprehend customer insights. Furthermore, Promoter Ninja for NPS offers the capability to distribute surveys in multiple languages, accommodating a wide range of customers. By utilizing these features, businesses can significantly boost customer engagement and enhance overall satisfaction levels, ultimately leading to improved loyalty and retention. Embracing such a platform can transform how organizations connect with their clientele.

Media

Media

Integrations Supported

SendGrid
Slack
Stackreaction

Integrations Supported

SendGrid
Slack
Stackreaction

API Availability

Has API

API Availability

Has API

Pricing Information

$149 per month
Free Trial Offered?
Free Version

Pricing Information

$10.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserGuiding

Date Founded

2018

Company Location

United States

Company Website

userguiding.com

Company Facts

Organization Name

Hoshinplan Strategy

Date Founded

2015

Company Location

Spain

Company Website

www.promoter.ninja/

Categories and Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

NPS

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

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