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What is UserJot?

UserJot streamlines the gathering of customer insights from diverse channels like Slack chats, support inquiries, emails, and spreadsheets, organizing them into boards that can be designated as either public or private, which facilitates voting, discussions, and collective prioritization by users and team members alike. With its smart grouping feature, the platform efficiently categorizes similar requests, while the voting metrics reveal trends in feature preferences, providing engineering teams with valuable direction on upcoming developments. Moreover, it produces a dynamic public roadmap that updates as ideas are refined and generates synchronized changelogs that keep users informed of new feature releases, effectively closing the feedback loop. UserJot also enables anonymous guest submissions, features a straightforward setup process that does not require credit card details, and simplifies the management of boards, votes, and discussions without necessitating manual effort. By merging the functions of feedback collection, prioritization, roadmap development, and release communication into one intuitive interface, UserJot empowers SaaS product teams to make well-informed choices, speed up feature deployment, and reduce customer churn. In addition, this all-encompassing platform fosters improved collaboration among team members, ensuring every perspective is acknowledged in the product development journey while driving innovation.

What is Unwrap?

Unwrap is a cutting-edge customer intelligence platform powered by AI that transforms unstructured customer feedback into valuable insights. By aggregating data from various sources, it employs its distinctive AI features to analyze, categorize, and synthesize feedback, consistently delivering crucial insights. The platform boasts a user-friendly dashboard that automatically highlights key findings and identifies emerging trends, coupled with a feedback assistant that allows users to engage with AI for more profound data analysis. Users also receive real-time alerts for any unexpected anomalies and breaches of predetermined thresholds. Moreover, Unwrap includes a feedback responder function that keeps customers updated on the solutions implemented directly within the platform. The robust reporting tools enable users to convert insights into actionable strategies, accelerating improvements effectively. Additionally, Unwrap's API ensures that diverse feedback sources—be they public, private, or custom—can be seamlessly integrated, enriching the overall user experience. Through this holistic approach, organizations can harness customer feedback strategically, fostering an environment of continuous enhancement and growth. This capability not only empowers businesses to stay responsive to customer needs but also cultivates stronger relationships with their clientele.

Media

Media

Integrations Supported

Google Calendar
Airbnb
Alexa
App Store
Capital One Merchant Services
GitHub
Intercom
Okta
Reddit
Slack
Snowflake
Zendesk

Integrations Supported

Google Calendar
Airbnb
Alexa
App Store
Capital One Merchant Services
GitHub
Intercom
Okta
Reddit
Slack
Snowflake
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Pricing Information

$12,000 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UserJot

Company Location

United States

Company Website

userjot.com

Company Facts

Organization Name

Unwrap.ai

Date Founded

2022

Company Location

United States

Company Website

www.unwrap.ai/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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Popular Alternatives