UserLook vs. 20|20 Research

UserTesting is the industry’s premier human insight platform, designed to help enterprises capture genuine customer feedback and turn it into a competitive advantage. The platform boasts the strongest global participant network and uses AI-driven analytics to quickly transform raw feedback into actionable themes that impact marketing, product development, UX design, and customer experience. Enterprises leverage UserTesting to test messaging, creative concepts, product features, and digital experiences, enabling data-driven decisions that maximize marketing ROI and accelerate innovation cycles. UserTesting replaces costly and slow traditional research methods with instant, reliable insights while maintaining strict enterprise-grade compliance including SOC 2, GDPR, and HIPAA. Trusted by Fortune 500 companies like Walmart, Microsoft, Kimberly-Clark, and Wells Fargo, UserTesting drives significant improvements in revenue, customer loyalty, and operational efficiency. The platform supports teams of all sizes and provides expert services for onboarding and ongoing success. With real-time reporting and a flexible, scalable design, it fits seamlessly into existing workflows across research, product, marketing, and customer experience departments. UserTesting also hosts industry events and shares insights through its rich resource library, helping organizations stay at the forefront of customer-centric innovation. By putting the voice of real users at the core of business strategy, UserTesting helps enterprises reduce risk and build products and campaigns customers truly love. It is the go-to solution for any company aiming to be truly customer-first in today’s digital landscape.

Are you frustrated by bugs and subpar user experiences that continue to emerge despite thorough internal testing? Enhance the quality of your application with Testeum, a crowdtesting SaaS platform tailored for high-tech enterprises. Whether you're working on a mobile or web application, Testeum links you to a selective group of testers, chosen specifically based on your distinct requirements. Here’s how Testeum ensures you remain at the forefront: - Execute testing at any phase, from early prototypes to fully-developed applications. - Choose between our self-managed option or allow our skilled team to take charge of test strategy and execution. - Precisely identify your testing audience using various criteria, devices, and settings. - Initiate functional or UX testing campaigns in mere minutes with a straightforward setup. - Gain immediate feedback as soon as your campaign launches. - Acquire actionable insights within hours instead of waiting days. - Effortlessly connect testing results with your preferred bug-tracking or automation platforms. - Obtain comprehensive reports that reflect your users' actual expectations. Testeum is designed to be agile-friendly and remarkably user-friendly. Stop making assumptions about what your users desire—gain clear insights and certainty about their needs. By leveraging Testeum, you can transform your app development process and ensure a superior user experience.

Global App Testing (GAT) offers technology teams the opportunity to conduct tests across more than 189 countries, utilizing a network of over 60,000 skilled testers who operate on authentic devices and within genuine environments. By utilizing the GAT platform, you can enhance your testing procedures and boost the quality and speed of your releases while simultaneously improving budget efficiency, as the platform is designed to integrate smoothly with your current DevOps or CI/CD systems. Whether your needs involve continuous QA support or managing fluctuations in your release schedules, GAT’s integration-centric strategy allows you to oversee your entire testing process, from initiating tests to analyzing results, all without departing from your usual tools like Github, Jira, or Testrail. Our comprehensive platform supports both unscripted exploratory testing and scripted functional test case execution, seamlessly integrating into your CI/CD and SDLC workflows, thus aligning perfectly with your automation testing solutions. Results are delivered in real time, with initial feedback available in as little as 15 minutes, followed by a detailed bug report within a few hours, facilitating rapid responses to critical issues and edge cases, which ultimately leads to a more efficient development cycle. This approach not only streamlines your testing efforts but also aligns with your overall project goals, ensuring that you remain agile in a fast-paced technological landscape.

Warehouse-Native Customer Journey Analytics—No Black Boxes. Total Transparency. Kubit is the leading customer journey analytics platform, purpose-built for product, data, and marketing teams that need self-service insights, real-time data visibility, and complete control—without engineering bottlenecks or vendor lock-in. Unlike legacy analytics solutions, Kubit is natively integrated with your cloud data warehouse (Snowflake, BigQuery, Databricks), so you can analyze customer behavior and user journeys directly at the source. No data exports. No hidden models. No black-box limitations. With out-of-the-box capabilities for funnel analysis, retention metrics, user pathing, and cohort analysis, Kubit delivers actionable insights across the full customer lifecycle. Layer in real-time anomaly detection and exploratory analytics to move faster, optimize performance, and drive user engagement. Leading brands like Paramount, TelevisaUnivision, and Miro rely on Kubit for its flexibility, enterprise-grade governance, and best-in-class customer support. See why Kubit is redefining customer journey analytics at kubit.ai

Dovetail is an AI-native platform designed to help organizations build better products through continuous, automated customer intelligence. It ingests and analyzes a wide range of qualitative data, including interview transcripts, support tickets, usability test results, survey responses, and document analysis, transforming them into rich, actionable insights at lightning speed. Dovetail’s AI-powered chat interface enables teams to ask questions and get instant, cited answers from customer data, fostering data-driven decision-making. The platform integrates smoothly with collaboration tools like Slack and Microsoft Teams, ensuring that customer feedback is woven into everyday workflows. It also includes a recruitment feature, allowing teams to find and manage research participants from a pool of over 3 million verified consumers and professionals. Trusted by some of the world’s most innovative companies including Amazon, Atlassian, and Okta, Dovetail has proven ROI benefits—delivering over 200% return with payback in under six months. The platform supports a variety of roles such as product managers, UX researchers, designers, marketers, and customer success teams, making it versatile for enterprise-wide adoption. Dovetail continuously organizes feedback from disparate channels, alerts teams to emerging themes, and tracks trends over time, helping businesses stay close to their customers’ needs. Its enterprise-grade security and compliance features ensure data privacy and reliability. By simplifying the process of capturing and analyzing customer intelligence, Dovetail accelerates innovation and drives superior user experiences.

Skedda stands out as the premier platform for scheduling space in workplaces around the globe. Its highly customizable features streamline intricate and labor-intensive booking processes, resulting in enhanced management of available spaces. This allows teams to concentrate on their core tasks by alleviating the burdens associated with manual space scheduling. Renowned organizations such as Mercedes-Benz, Siemens, and Harvard University are among the many that have adopted Skedda to simplify their scheduling needs. Regardless of your organization's scale, Skedda effectively tackles logistical challenges. Discover the benefits of our award-winning platform today and transform your scheduling experience. Among its many features, Skedda offers advanced scheduling automation, interactive maps, detailed floorplans, mobile access, calendar synchronization, a user-friendly tablet interface, single sign-on (SSO) support, and comprehensive user management tools. These capabilities ensure that users can efficiently navigate their space management needs with ease.

STORIS provides specialized ERP software solutions designed specifically for the home furnishings and appliance sector. Drawing on over 35 years of industry expertise, STORIS creates tools that cater to the unique operational requirements of retailers. Its comprehensive ERP platform seamlessly integrates essential business functions such as Point of Sale, Inventory Management, Logistics and Distribution, Buying Tools, Customer Service, Accounting, Financing, Reporting, Business Intelligence, and System Tools. Additionally, STORIS NextGen is a cloud-based, mobile-friendly solution that significantly reduces transaction processing time from 35 minutes down to just 4-6 minutes. This remarkable improvement not only boosts operational efficiency but also enhances the overall customer experience. By offering integrated, industry-specific solutions, STORIS empowers retailers to optimize their operations and effectively manage their businesses in a competitive marketplace. Furthermore, the flexibility and accessibility of STORIS NextGen allow businesses to adapt quickly to changing demands.

Google Cloud serves as an online platform where users can develop anything from basic websites to intricate business applications, catering to organizations of all sizes. New users are welcomed with a generous offer of $300 in credits, enabling them to experiment, deploy, and manage their workloads effectively, while also gaining access to over 25 products at no cost. Leveraging Google's foundational data analytics and machine learning capabilities, this service is accessible to all types of enterprises and emphasizes security and comprehensive features. By harnessing big data, businesses can enhance their products and accelerate their decision-making processes. The platform supports a seamless transition from initial prototypes to fully operational products, even scaling to accommodate global demands without concerns about reliability, capacity, or performance issues. With virtual machines that boast a strong performance-to-cost ratio and a fully-managed application development environment, users can also take advantage of high-performance, scalable, and resilient storage and database solutions. Furthermore, Google's private fiber network provides cutting-edge software-defined networking options, along with fully managed data warehousing, data exploration tools, and support for Hadoop/Spark as well as messaging services, making it an all-encompassing solution for modern digital needs.

It's clear that enhancing your testing efforts could help identify bugs sooner, yet effective QA testing often demands significant time, effort, and resources. With MuukTest, engineering teams can achieve up to 95% coverage of end-to-end tests in a mere three months. Our team of QA specialists is dedicated to creating, overseeing, maintaining, and updating E2E tests on the MuukTest Platform for your web, API, and mobile applications with unparalleled speed. After reaching 100% regression coverage within just eight weeks, we initiate exploratory and negative testing to discover bugs and further elevate your testing coverage. By managing your testing frameworks, scripts, libraries, and maintenance, we significantly reduce the time you spend on development. Additionally, we take a proactive approach to identify flaky tests and false results, ensuring that your testing process remains accurate. Consistently conducting early and frequent tests enables you to catch errors during the initial phases of the development lifecycle, thus minimizing the burden of technical debt in the future. By streamlining your testing processes, you can improve overall product quality and enhance team productivity.

Streamline the creation of production-ready APIs with ease. With advanced features like AI-driven code generation, quick mocking, and on-demand temporary testing setups, Blackbird offers a comprehensive solution. Utilizing Blackbird's unique technology and user-friendly tools, you can quickly define, mock, and generate boilerplate code. Collaborate with your team to validate specifications, execute tests in a real-time environment, and troubleshoot issues seamlessly within the Blackbird platform. This empowers you to confidently launch your API. You can manage your testing environment on your own terms, whether on your local device or through the dedicated Blackbird Development Environment, which is always accessible through your account without incurring any cloud expenses. In mere seconds, OpenAPI-compliant specifications are generated, allowing you to dive into coding without the hassle of design delays. Furthermore, dynamic and easily shareable mocking features eliminate the need for tedious manual coding or upkeep. Validate your process and proceed with confidence. Enjoy a more efficient workflow that accelerates your development cycle and enhances collaboration across teams.