Ratings and Reviews 3 Ratings
Ratings and Reviews 67 Ratings
What is Userlane?
Userlane serves as a digital adoption platform that enables users to swiftly master any software within moments. With our interactive guidance technology and readily available virtual assistant, we offer personalized and contextual support to software users. Our platform is ideal for both the training and onboarding of employees during enterprise digitization as well as for onboarding customers of software vendors. By providing interactive, step-by-step guidance, we assist users in navigating any browser-based software in real time, allowing them to reach their objectives efficiently. Userlane not only accelerates the onboarding process for customers and employees but also decreases support tickets by as much as 75%, while enhancing productivity and overall user satisfaction. Moreover, our DAP is an excellent choice for organizations with remote teams looking to automate and scale their support and training efforts, thereby ensuring a smoother transition for all users involved. Ultimately, Userlane empowers companies to foster a more effective and engaging learning environment.
What is ClickLearn?
ClickLearn makes it easier to navigate intricate business procedures by utilizing widely-used software. You are able to generate educational content in various formats and languages, which can be effortlessly published to a 24/7 accessible learning portal with a single click. A narrated video guide is available to walk you through the entire process in your chosen language. Challenge your understanding with an interactive simulation of your workplace, allowing you to assess your skills without any assistance. This immersive simulation provides a clear, step-by-step guide through the tasks at hand. The guide features precisely cropped screenshots to enhance clarity and comprehension. When you find yourself confused or in need of assistance with a process, ClickLearn Assist serves as an invaluable resource, helping you navigate new tasks in the live system without fear of making errors. Additionally, all your educational materials can be easily auto-translated with just one click, ensuring accessibility for everyone involved. This seamless integration of learning tools fosters a more effective training environment for all users.
Integrations Supported
Microsoft Dynamics 365
Salesforce
Confluence
Freshdesk
HubSpot CRM
Jira
Integrations Supported
Microsoft Dynamics 365
Salesforce
Dynamics 365 Customer Service
IFS Cloud
IFS Maintenix
IFS Ultimo
API Availability
Has API
API Availability
Has API
Pricing Information
We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial Offered?
Pricing Information
6.350$ pr. year
The monthly price per company is dependent on the number of platforms, editions, authors, and users.
Free Trial Offered?
Supported Platforms
SaaS
Windows
Mac
Supported Platforms
SaaS
Windows
On-Prem
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Userlane
Date Founded
2015
Company Location
Germany
Company Website
www.userlane.com
Company Facts
Organization Name
ClickLearn
Date Founded
2009
Company Location
Denmark
Company Website
www.clicklearn.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Knowledge Management
Multi-Channel Collection
Trend Analysis
Customer Onboarding
Not specified
Customer Success
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding
Usage Tracking / Analytics
Digital Adoption Platforms
Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
User Onboarding
Onboarding
Course Management
Document Management
Employee Handbook
Self Service Portal
Task Management
Training Management
Training
Academic / Education
Built-In Course Authoring
Corporate / Business
Learner Portal
Synchronous Learning
Training Companies
Categories and Features
Digital Adoption Platforms
Content Creation
Contextual Guidance
Data Validation
In-App Training
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Multiple Formats Support
WYSIWIG Editor
Webhooks
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Employee Feedback
Media Editor
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control