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What is Usetiful?

Enhancing digital adoption can occur without requiring coding expertise, allowing users to effectively engage with digital applications. This results in customers being able to access your product more efficiently. Our Digital Adoption Platform (DAP) improves digital tools by introducing a customizable interface that facilitates customer onboarding, self-service, and feature adoption. With the help of interactive walkthroughs, you can lead users to their moments of realization. By offering proactive support and addressing potential issues before they escalate, your customers will encounter fewer obstacles. New team members can seamlessly connect with any digital resource. Keeping remote employees engaged is vital, and utilizing interactive product demonstrations alongside product-led selling strategies can significantly boost your sales efforts. Usetiful's product tours and onboarding checklists serve as excellent resources for new users or employees navigating any digital tool. They can navigate the platform with approachable, step-by-step assistance, enhancing their understanding and experience. Additionally, an Assistant that responds to customer FAQs for your customer success team can greatly streamline operations, allowing staff to focus on more complex tasks. This comprehensive approach not only improves user experience but also drives overall business efficiency.

What is Userpilot?

Userpilot is a versatile platform tailored for teams in Product, UX, Marketing, and Customer Success. It effectively combines elements of Product Analytics, In-app Engagement, and In-app Surveys to enhance product adoption through meaningful in-app experiences, insightful data, and essential user feedback. This platform allows teams to effortlessly design user onboarding pathways, disseminate product updates, improve user experience and product utilization, provide self-service support, and collect in-app feedback, all without requiring any coding skills. Moreover, Userpilot is equipped with sophisticated Product Analytics features such as funnels, trends, user paths, and cohort analysis, which support informed, data-centric decision-making. With its Custom Dashboards, users can easily craft tailored analytics views by dragging and dropping their favorite reports or selecting from available templates. In addition, the platform offers functionalities like event autocapture and session replay, providing a more profound understanding of user interactions. Furthermore, Userpilot supports integration with a variety of third-party applications, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, ensuring a smooth connection with your existing technology ecosystem. With such a wide range of functionalities, Userpilot stands out as an essential tool for optimizing user engagement and maximizing product value.

Media

Media

Integrations Supported

Amplitude
Angular
Google Tag Manager
Heap
HubSpot CRM
HubSpot Customer Platform
JavaScript
Kissmetrics
Mixpanel
React
React Native
Salesforce
Segment
Trace

Integrations Supported

Amplitude
Angular
Google Tag Manager
Heap
HubSpot CRM
HubSpot Customer Platform
JavaScript
Kissmetrics
Mixpanel
React
React Native
Salesforce
Segment
Trace

API Availability

Has API

API Availability

Has API

Pricing Information

€39 per month
Free Trial Offered?
Free Version

Pricing Information

$249 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Usetiful

Date Founded

2018

Company Location

Estonia

Company Website

www.usetiful.com

Company Facts

Organization Name

Userpilot

Date Founded

2017

Company Location

United States

Company Website

userpilot.com

Categories and Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

NPS

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

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