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What is Ushur?
Intelligent Automation: The Comprehensive Solution Advanced conversational AI paired with seamless process automation workflows empowers businesses to grasp the needs of their customers and ascertain appropriate follow-up actions. Ushur is tailored for industries that require high levels of customer interaction, including financial services, logistics, and insurance. It effectively communicates with customers through various channels, such as email, applications, SMS, and more. By leveraging conversational AI and user-friendly automation processes, Ushur interprets customer inquiries and facilitates next steps. Our all-encompassing automation platform enhances time-to-value through features like a visual builder, robust data extraction capabilities, and integration with backend systems, such as Salesforce, ServiceNow, and even legacy technologies. Its user-friendly design promotes active engagement, making it a pioneering intelligent platform for process automation that comprehends both business and customer needs. Moreover, this innovative solution significantly streamlines operational efficiency and improves overall customer satisfaction.
What is Kommunicate?
Kommunicate is a cutting-edge customer support platform powered by artificial intelligence, aimed at helping businesses optimize their communication strategies, improve customer interaction, and provide continuous support. Below is a summary of Kommunicate, underscoring its features and advantages.
Key Features of Kommunicate
Intelligent AI Chatbots: Utilizes artificial intelligence to develop smart chatbots that can address inquiries, deliver immediate responses, and alleviate the burden on human staff, all while being adaptable to fit the brand's voice.
Multiple Communication Channels: Facilitates interactions across various platforms such as websites, mobile applications, WhatsApp, and Facebook Messenger, ensuring that communication remains accessible to customers.
Effortless Integration: Works seamlessly with CRM or helpdesk solutions like Zendesk, Salesforce, and HubSpot, creating a cohesive support system.
Live Chat Transition: Allows human representatives to easily intervene for more complex inquiries, while chatbots handle standard questions.
Enhanced Messaging and Automation: Enables the exchange of multimedia such as images, videos, and files, complemented by automated workflows for streamlined operations.
Major Advantages
Provides 24/7 customer support, enhances engagement through various channels, increases operational efficiency by automating routine tasks, adapts to business growth, and offers extensive customization options for personalized customer service experiences. Overall, Kommunicate equips businesses with the tools they need to meet evolving customer expectations effectively.
Integrations Supported
Easyflow
Jira Service Management
Morphic
Quickwork
Salesforce
ServiceNow
Slack
SpiceX
Stackreaction
WhatsApp
Integrations Supported
Easyflow
Jira Service Management
Morphic
Quickwork
Salesforce
ServiceNow
Slack
SpiceX
Stackreaction
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$100 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ushur
Date Founded
2014
Company Location
United States
Company Website
ushur.com
Company Facts
Organization Name
Kommunicate
Date Founded
2020
Company Location
United States
Company Website
www.kommunicate.io
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
