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What is VIA Customers?

Engage your audience effectively with Via's all-encompassing mobile commerce solutions and experience the tangible benefits for yourself. Utilize text messaging to connect with your customers, as it offers the highest open rates among mobile alerts, allowing you to penetrate the clutter and reach them directly on the devices they use most. Customize the shopping experience for your loyal customers and learn how Push Notifications can enhance engagement compared to SMS via your tailored store app. While chatbots are typically linked to desktop interactions, your approach should focus on fostering two-way communication that feels natural and seamless on mobile platforms. Create complex multi-step automation processes that lead to finely tuned customer journeys, ensuring each interaction is meaningful. Consolidate all customer communications in a single, streamlined inbox, accommodating the messaging platforms your customers prefer. Establish flexible key performance indicators, such as click-through rates, customer retention, and revenue per message, among other metrics, to gauge your effectiveness. In addition, take control by crafting an attractive and personalized mobile application that elevates your customers' shopping experiences beyond their expectations, ultimately fostering loyalty and satisfaction. With these strategies in place, you will not only capture attention but also cultivate lasting relationships with your audience.

What is RedShift Voice-as-a-Service?

Our cutting-edge platform designed for natural language comprehension empowers users to place orders remotely using just their voice. RedShift Voice Technology (RSVT) offers a flexible, device-agnostic solution that enables customers to conveniently place orders through spoken commands. This innovative approach transforms the conventional in-person ordering experience for food and beverages, integrating it into the mobile landscape for a smooth order-ahead dialogue that boosts convenience for both businesses and customers alike. Custom-fit to meet your requirements, our service can be incorporated into your app and smart speaker systems, working seamlessly with widely-used devices such as iOS, Amazon Echo, and Google Home. Once implemented, customers will have the ability to make orders through any mobile device or home speaker, allowing them to easily reorder their favorites or try new choices by simply asking—mirroring a natural face-to-face interaction. They will also receive notifications regarding the status of their orders, making it easier for them to pick up their items promptly at your location, thus improving the customer experience overall. This advanced system not only simplifies the ordering procedure but also fosters customer loyalty and satisfaction, paving the way for sustained business growth. Additionally, it positions your brand at the forefront of technological innovation in the food service industry.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VIA

Date Founded

2019

Company Location

United States

Company Website

www.viacustomers.com

Company Facts

Organization Name

LexBites

Date Founded

2003

Company Website

www.redshiftcompany.com

Categories and Features

Mobile Marketing

Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

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