Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • FixMe.IT Reviews & Ratings
    636 Ratings
    Company Website
  • Pulseway Reviews & Ratings
    459 Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,399 Ratings
    Company Website
  • Zoho Assist Reviews & Ratings
    36 Ratings
    Company Website
  • Atera Reviews & Ratings
    2,852 Ratings
    Company Website
  • NinjaOne Reviews & Ratings
    2,427 Ratings
    Company Website
  • Action1 Reviews & Ratings
    455 Ratings
    Company Website
  • Syncro Reviews & Ratings
    408 Ratings
    Company Website
  • Parallels RAS Reviews & Ratings
    861 Ratings
    Company Website
  • Thinfinity Workspace Reviews & Ratings
    14 Ratings
    Company Website

What is VNC Connect?

VNC® Connect is a remote desktop application that enables users to share screens and access any computer globally, providing real-time viewing and control as though you were physically present at the device. This tool is particularly useful for remote assistance and collaboration, allowing seamless interaction across distances.

What is Splashtop SOS?

Splashtop SOS simplifies the process of providing remote assistance, eliminating the need for physical travel to the user’s location and saving valuable time. With just a few steps, you can remotely access the device and take control immediately, allowing for swift diagnosis and resolution of issues that will satisfy your customers. Key Features and Advantages * Streamlined process - Users can easily open the SOS application on their device, which can be customized with your branding, and once they provide the session code, you can initiate the support session seamlessly. * Essential tools and functionalities - Equipped with everything necessary for efficient problem-solving, you can collaborate through screen sharing, swiftly transfer files, and communicate with other users during the session. * Comprehensive device support - Every package offers unlimited device support, with the only cost being the number of concurrent technicians each year, and importantly, there are no annual price increases, setting it apart from other remote support solutions. * By using Splashtop SOS, support becomes not just easier but also more cost-effective, ensuring both efficiency and customer satisfaction.

Media

Media

Integrations Supported

Active Directory
Activeeon ProActive
Freshdesk
Freshservice
Incident IQ
Kasm Workspaces
ServiceNow
Splashtop Remote Support
ThreatAware
Zendesk

Integrations Supported

Active Directory
Activeeon ProActive
Freshdesk
Freshservice
Incident IQ
Kasm Workspaces
ServiceNow
Splashtop Remote Support
ThreatAware
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$40 per user per year
Free Trial Offered?
Free Version

Pricing Information

$199.00/year/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RealVNC

Company Location

United Kingdom

Company Website

www.realvnc.com/en/

Company Facts

Organization Name

Splashtop

Date Founded

2006

Company Location

United States

Company Website

www.splashtop.com/sos

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Popular Alternatives

Popular Alternatives

Kaseya VSA Reviews & Ratings

Kaseya VSA

Kaseya
VNC Connect Reviews & Ratings

VNC Connect

RealVNC
Remote Utilities Reviews & Ratings

Remote Utilities

Remote Utilities Pty (Cy) Ltd.
AweSun Reviews & Ratings

AweSun

Aweray Remote