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What is VOC Research?

VOC Research is dedicated to facilitating structured and unbiased conversations with key decision-makers among your clientele, potential clients, and partners to gather their perspectives, sentiments, and feedback on both your products and those of your main rivals. Our expertise in B2B VOC services is tailored to bolster your efforts in acquiring new business and retaining existing customers. We engage with influential decision-makers from companies where you’ve recently won or lost contracts to understand the motivations behind their selections. After conducting these discussions, we perform a comprehensive analysis of the collected data to identify trends and actionable insights that can help you secure additional business opportunities. Furthermore, we carry out interviews with your customers to gauge their genuine levels of satisfaction, loyalty, and renewal intentions, allowing you to swiftly tackle any concerns, recommendations, or potential issues they might have. This evaluation also measures your customers' propensity to renew their contracts or shift to competitors, equipping you with critical information to proactively address their needs and expectations. Our methodology ultimately empowers you to strengthen customer relationships, improve retention strategies, and enhance your competitive edge in the market while ensuring you remain responsive to client feedback. By leveraging the insights gained, you can make informed decisions to drive your business's success.

What is Clozd?

Clozd specializes in providing exceptional consulting services centered on the analysis of wins and losses in business. We partner with clients to develop and execute customized win-loss programs designed to meet their unique needs. Our expert team, proficient in win-loss evaluation, can collaborate with you to establish your program, conduct in-depth interviews with customers, oversee surveys, analyze results, create detailed summary reports, facilitate system integrations, and more. In addition, Clozd features a groundbreaking tool called The Clozd Platform that supports ongoing win-loss assessments throughout your sales cycle. This platform integrates with your CRM to monitor closed transactions and simplifies the gathering of win-loss data from sales staff and customers using a combination of interviews and surveys. The information is then aggregated, revealing key insights about your triumphs and setbacks, which are shared with stakeholders across your organization to ensure unified understanding of the elements that impact sales performance. By leveraging our expertise and innovative platform, organizations can cultivate an environment dedicated to continuous improvement and informed strategic choices, ultimately driving better results in their sales endeavors. This commitment to enhancement not only empowers teams but also builds a foundation for long-term success.

Media

Media

Integrations Supported

Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Salesforce

Integrations Supported

Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VOC Research

Company Location

United States

Company Website

www.voc-research.com/services

Company Facts

Organization Name

Clozd

Date Founded

2017

Company Location

United States

Company Website

www.clozd.com

Categories and Features

Categories and Features

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