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What is Vallum Halo Manager?

Vallum Halo Manager is an all-encompassing Network Management and Monitoring (NMM) platform that enables organizations to effectively manage their network devices, servers, workstations, applications, and databases, thereby ensuring their availability and optimal health. This cutting-edge solution boasts a decentralized architecture that eliminates the complexities associated with traditional central server configurations found in many other NMM systems. Furthermore, the Halo Manager stands out with its high level of customization, permitting the integration of specialized microservice applications known as Halo Applications, which serve to enhance the platform's functionality in a modular way. Through the incorporation of these applications, organizations can adapt the Halo Manager to more closely align with their specific operational needs, resulting in improved network performance and efficiency. The flexibility of the system allows for continual updates and enhancements, ensuring organizations can stay ahead in an ever-evolving technological landscape.

What is HaloCRM?

HaloCRM is an all-in-one customer service platform tailored for teams aiming to enhance their effectiveness in managing customer interactions. This versatile solution enables teams to oversee conversations across various channels, including Twitter, Facebook, Facebook Messenger, SMS, email, chat, and phone, ensuring that no customer inquiry goes unanswered, which ultimately boosts customer satisfaction through expanded communication options. With HaloCRM, support can be delivered through multiple mediums, including email, text, voice, and chat, allowing for flexibility in addressing customer needs. For larger customer service teams with intricate workflows, HaloCRM offers robust capabilities to manage complex processes through its intuitive drag-and-drop configuration and pre-built workflows. By utilizing HaloCRM, organizations can streamline customer prioritization and maintain a cohesive help desk, complete with integrated customer context for improved tracking of conversations and interactions. With such comprehensive features, teams can adapt to the ever-evolving demands of customer service while ensuring a seamless experience for their clientele.

Media

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Media

Integrations Supported

Active Directory
Amazon Seller Central
AnyDesk
Autotask PSA
Azure AI Translator
ConnectWise Automate
Facebook Ads
Google
HubSpot CRM
HubSpot Customer Platform
Meta Ads
Microsoft 365
Microsoft Dynamics 365 Business Central
Microsoft Intune
Microsoft System Center Operations Manager (SCOM)
Okta
RingCentral RingCX
Shopify
Twilio
Zoom

Integrations Supported

Active Directory
Amazon Seller Central
AnyDesk
Autotask PSA
Azure AI Translator
ConnectWise Automate
Facebook Ads
Google
HubSpot CRM
HubSpot Customer Platform
Meta Ads
Microsoft 365
Microsoft Dynamics 365 Business Central
Microsoft Intune
Microsoft System Center Operations Manager (SCOM)
Okta
RingCentral RingCX
Shopify
Twilio
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

£59 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vallum Software

Company Location

United States

Company Website

vallumsoftware.com

Company Facts

Organization Name

HaloCRM

Company Location

United Kingdom

Company Website

halocrm.io

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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