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What is Vallum Halo Manager?

Vallum Halo Manager is an all-encompassing Network Management and Monitoring (NMM) platform that enables organizations to effectively manage their network devices, servers, workstations, applications, and databases, thereby ensuring their availability and optimal health. This cutting-edge solution boasts a decentralized architecture that eliminates the complexities associated with traditional central server configurations found in many other NMM systems. Furthermore, the Halo Manager stands out with its high level of customization, permitting the integration of specialized microservice applications known as Halo Applications, which serve to enhance the platform's functionality in a modular way. Through the incorporation of these applications, organizations can adapt the Halo Manager to more closely align with their specific operational needs, resulting in improved network performance and efficiency. The flexibility of the system allows for continual updates and enhancements, ensuring organizations can stay ahead in an ever-evolving technological landscape.

What is Thread?

Thread is an intelligent, AI-driven Service Desk solution purpose-built for MSPs that transforms how service teams handle requests, automate tasks, and communicate with clients. Unlike traditional ticketing systems, Thread’s agentic triage engine automates intake and gathers all necessary details before a technician even starts, drastically reducing admin work. Fully integrated with PSAs like ConnectWise, Autotask, and HaloPSA, it syncs instantly—no complex setup required. The platform’s AI-powered chat interface lets teams reply, triage, escalate, and resolve tickets across Teams, Slack, and Messenger, all from a unified, no-refresh inbox. Features like automatic ticket categorization, time-entry creation, and thread scheduling save technicians up to 19 minutes per request while improving service quality and speed. MSPs deploying Thread see up to 5x faster response times and 78% improvement in resolution speed thanks to streamlined workflows and intelligent automation. With a visually optimized Planner view, technicians can prioritize work and collaborate efficiently in real time. Thread’s no-code design means onboarding takes less than 30 minutes, enabling instant productivity gains. The platform also enhances customer satisfaction by meeting clients where they already work through conversational, human-like AI interactions. Built for the modern MSP era, Thread is your AI operating system for service excellence, efficiency, and scale.

Media

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Media

Integrations Supported

Autotask PSA
ConnectWise PSA
HaloPSA

Integrations Supported

Autotask PSA
ConnectWise PSA
HaloPSA

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vallum Software

Company Location

United States

Company Website

vallumsoftware.com

Company Facts

Organization Name

Thread Magic

Date Founded

2019

Company Location

United States

Company Website

www.getthread.com

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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