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What is Vallum Halo Manager?

Vallum Halo Manager is an all-encompassing Network Management and Monitoring (NMM) platform that enables organizations to effectively manage their network devices, servers, workstations, applications, and databases, thereby ensuring their availability and optimal health. This cutting-edge solution boasts a decentralized architecture that eliminates the complexities associated with traditional central server configurations found in many other NMM systems. Furthermore, the Halo Manager stands out with its high level of customization, permitting the integration of specialized microservice applications known as Halo Applications, which serve to enhance the platform's functionality in a modular way. Through the incorporation of these applications, organizations can adapt the Halo Manager to more closely align with their specific operational needs, resulting in improved network performance and efficiency. The flexibility of the system allows for continual updates and enhancements, ensuring organizations can stay ahead in an ever-evolving technological landscape.

What is Thread?

Thread is an intelligent, AI-driven Service Desk solution purpose-built for MSPs that transforms how service teams handle requests, automate tasks, and communicate with clients. Unlike traditional ticketing systems, Thread’s agentic triage engine automates intake and gathers all necessary details before a technician even starts, drastically reducing admin work. Fully integrated with PSAs like ConnectWise, Autotask, and HaloPSA, it syncs instantly—no complex setup required. The platform’s AI-powered chat interface lets teams reply, triage, escalate, and resolve tickets across Teams, Slack, and Messenger, all from a unified, no-refresh inbox. Features like automatic ticket categorization, time-entry creation, and thread scheduling save technicians up to 19 minutes per request while improving service quality and speed. MSPs deploying Thread see up to 5x faster response times and 78% improvement in resolution speed thanks to streamlined workflows and intelligent automation. With a visually optimized Planner view, technicians can prioritize work and collaborate efficiently in real time. Thread’s no-code design means onboarding takes less than 30 minutes, enabling instant productivity gains. The platform also enhances customer satisfaction by meeting clients where they already work through conversational, human-like AI interactions. Built for the modern MSP era, Thread is your AI operating system for service excellence, efficiency, and scale.

Media

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Media

Integrations Supported

Integrations Supported

Autotask PSA
ConnectWise PSA
HaloPSA

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub

Company Facts

Organization Name

Vallum Software

Company Location

United States

Company Website

vallumsoftware.com

Company Facts

Organization Name

Thread Magic

Date Founded

2019

Company Location

United States

Company Website

www.getthread.com

Categories and Features

Network Management

Not specified

Network Monitoring

Not specified

Categories and Features

MSP

Not specified

Service Desk

Not specified

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