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What is Vantage Point?
Vantage Point, the premier enterprise workforce management solution from Pipkins, offers an extensive array of scheduling, forecasting, and planning tools specifically designed for managing workforce across multiple sites and contact centers. Recognizing the significance of each interaction, Pipkins ensures that Vantage Point effectively manages all incoming communications, whether they be phone calls, chats, text messages, emails, or back office tasks. The sophisticated algorithms employed in Vantage Point, crafted by Dr. James Pipkins, contribute to its reputation as the most precise forecasting software available. This advanced technology empowers companies to tackle intricate operational challenges within today's diverse and multi-channel workforce management landscape. Furthermore, Vantage Point equips organizations with a reliable WFM solution that streamlines processes, enhances efficiency, and drives cost reductions, ultimately leading to improved overall performance in workforce management. Companies that adopt Vantage Point can expect to see significant improvements in their operational effectiveness and customer satisfaction.
What is Vantage?
Vantage functions as a global multi-asset brokerage, offering clients a flexible and comprehensive service for trading CFDs across a wide range of markets such as Forex, Commodities, Indices, Shares, and Cryptocurrencies.
With more than ten years of experience in the industry and headquartered in Sydney, Vantage has grown to employ over 1,000 personnel across 30 locations around the world.
In addition to its brokerage services, Vantage fosters a secure trading atmosphere and provides an intuitive trading platform, enabling clients to seize trading opportunities with both simplicity and effectiveness, while also enhancing their overall trading experience.
Integrations Supported
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
AutoTrade
Avaya Experience Platform
BI Book
Cisco CX Cloud
DupliTrade
Five9
Integrations Supported
8x8 Contact Center
ADP Workforce Now
Amazon API Gateway
Aspect
AutoTrade
Avaya Experience Platform
BI Book
Cisco CX Cloud
DupliTrade
Five9
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
$50 deposit
Starting from $50 deposit
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pipkins
Date Founded
1983
Company Location
United States
Company Website
www.pipkins.com
Company Facts
Organization Name
Vantage Markets
Date Founded
2009
Company Location
Australia
Company Website
www.vantagemarkets.com
Categories and Features
Employee Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning