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What is Vast Edge ODR?

Vast Edge provides an innovative cloud-based Online Dispute Resolution (ODR) software designed to streamline the management of diverse conflicts, including those related to consumer issues, e-commerce, family matters, workplace disagreements, and landlord-tenant relations. This state-of-the-art platform utilizes a hybrid approach that combines traditional human mediation with advanced AI technology, promoting both flexibility and cost-effectiveness. Users can engage in mediation through various remote communication methods, such as chat and video conferencing, with options for either human facilitators or AI systems. The software allows for judicial oversight, ensuring that courts can monitor and intervene in the resolution process when necessary. It safeguards sensitive information related to disputes, allowing access only to pertinent parties and authorized professionals, thereby emphasizing the importance of confidentiality. Vast Edge’s ODR software also offers 24/7 live customer support for mediation, negotiation, and assessment services. Additionally, users can submit claims without any fees and receive personalized expert advice tailored to their specific needs, creating a thorough support network for everyone involved. Moreover, the platform boasts an intuitive interface that helps individuals navigate the dispute resolution process with ease, enhancing overall user experience and satisfaction. This combination of features makes Vast Edge’s ODR solution a comprehensive tool for resolving conflicts effectively.

What is Caseload Manager?

Caseload Manager is recognized as an exceptional cloud-based platform designed for efficient case management within mediation, ombuds, family, and human services arenas. Our dedicated team works closely with you to tailor Caseload Manager, guaranteeing that it meets your unique case and data management needs. We present an all-encompassing package offered at a fixed price, which includes consultation, training, continuous support, and comprehensive reporting. Essential services are bundled, providing you with training, ongoing assistance, system backups, enhancements, and more, ensuring you have everything necessary at your disposal. Authorized users benefit from the flexibility of accessing their case data from any location and on any device, which significantly boosts efficiency and accountability in managing personnel and resources. With Caseload Manager, you enjoy 24/7 access, automated hourly backups, and prompt updates. This adaptable platform supports the management of an unlimited number of cases, staff members, and panelists seamlessly. Ultimately, Caseload Manager is your comprehensive solution for effective case management, providing all necessary features at one transparent price, along with continuous consultation, training, and support designed to empower your success. Additionally, we prioritize your feedback to enhance the platform continuously, ensuring it evolves alongside your needs.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
Microsoft Azure
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP S/4HANA
SAS Analytics Pro
Workday HCM

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
Microsoft Azure
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP S/4HANA
SAS Analytics Pro
Workday HCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$59 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vast Edge

Date Founded

2004

Company Location

United States

Company Website

vastedge.com/online-dispute-resolution-software

Company Facts

Organization Name

Resourceful Internet Solutions

Date Founded

1996

Company Location

United States

Company Website

www.caseloadmanager.com

Categories and Features

Categories and Features

Legal Case Management

Billing Management
Calendar Management
Case Notes
Client Management
Communication Tracking
Conflict Management
Corporations
Court Management
Discovery Management
Docket Management
Document Management
Expense Tracking
Government
Law Firms
Records Management
Task Management
Time Tracking
Trust Accounting

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