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What is Vast Edge ODR?

Vast Edge provides an innovative cloud-based Online Dispute Resolution (ODR) software designed to streamline the management of diverse conflicts, including those related to consumer issues, e-commerce, family matters, workplace disagreements, and landlord-tenant relations. This state-of-the-art platform utilizes a hybrid approach that combines traditional human mediation with advanced AI technology, promoting both flexibility and cost-effectiveness. Users can engage in mediation through various remote communication methods, such as chat and video conferencing, with options for either human facilitators or AI systems. The software allows for judicial oversight, ensuring that courts can monitor and intervene in the resolution process when necessary. It safeguards sensitive information related to disputes, allowing access only to pertinent parties and authorized professionals, thereby emphasizing the importance of confidentiality. Vast Edge’s ODR software also offers 24/7 live customer support for mediation, negotiation, and assessment services. Additionally, users can submit claims without any fees and receive personalized expert advice tailored to their specific needs, creating a thorough support network for everyone involved. Moreover, the platform boasts an intuitive interface that helps individuals navigate the dispute resolution process with ease, enhancing overall user experience and satisfaction. This combination of features makes Vast Edge’s ODR solution a comprehensive tool for resolving conflicts effectively.

What is Matterhorn?

Address a wide range of infractions, disputes, and other related challenges online with Matterhorn, a specially designed platform for resolving disputes via the internet. This innovative solution is ideal for judicial systems as well as public organizations seeking to enhance their service delivery. Matterhorn enables users to access court services seamlessly from their personal devices, regardless of their location. Furthermore, the platform supports various types of cases, such as civil disputes, traffic offenses, civil infractions, and family court compliance matters, among others. By leveraging the capabilities of Matterhorn, users can anticipate resolving their cases in as little as 14 days, which is a remarkable reduction from the average 50-day period typically required. This increased efficiency not only aids users in achieving quicker resolutions but also simplifies the entire court process, making it more accessible and user-oriented for everyone involved. Overall, Matterhorn represents a significant advancement in online dispute resolution, promoting a smoother interaction between the public and the judicial system.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
Microsoft Azure
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP S/4HANA
SAS Analytics Pro
Workday HCM

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
Microsoft Azure
Oracle Cloud Infrastructure
SAP Cloud Platform
SAP S/4HANA
SAS Analytics Pro
Workday HCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vast Edge

Date Founded

2004

Company Location

United States

Company Website

vastedge.com/online-dispute-resolution-software

Company Facts

Organization Name

Court Innovations

Date Founded

2014

Company Location

United States

Company Website

getmatterhorn.com

Categories and Features

Categories and Features

Court Management

Administrative Hearings
Appeal Boards
Calendar Management
Case History
Collections Management
Court Cost Records
Defendant Records
Docket Management
Document Imaging
Fines Management
Jury Management
Subpoena Tracking
Warrant Tracking

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