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What is Vecna?

Patients have the option to utilize contactless mobile check-in alongside self-service kiosks, allowing them to pre-register and check in via their mobile devices without any staff interaction. These kiosks are specifically designed to improve the efficacy of administrative tasks, which include hospital registration and payment processing. In addition, patients are alerted through text notifications when their healthcare provider is ready to see them, enabling them to wait comfortably in their cars or outside until their appointment. This streamlined check-in method empowers healthcare personnel to focus more on delivering high-quality patient care. Vecna’s solutions are fully compatible with major healthcare systems such as Cerner, Meditech, Allscripts, and Epic, ensuring smooth integration. Moreover, the introduction of VGo Telepresence Robots enhances the accessibility of healthcare services, further benefiting patients. Vecna provides an extensive array of patient intake tools, including Kiosks, Tablet Check-In, HealthPass Mobile Check-In, and the VGo Virtual Patient Intake Robot. By reducing contact throughout the entire care journey—from scheduling appointments to treatment—the Vecna Patient Intake Platform effectively lowers the risk of exposure for both patients and healthcare workers. This innovative methodology not only prioritizes safety but also guarantees a more efficient and pleasant experience for all participants in the healthcare process. Ultimately, the combination of technology and thoughtful design in healthcare settings paves the way for a more patient-centered approach.

What is Qmatic Experience Cloud?

The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better. As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.

Media

Media

Integrations Supported

Inpixon

Integrations Supported

Calabrio Workforce Management
Cisco Webex
EpicCare EMR
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Teams
Nexsign
Oracle Siebel CRM
Scala Digital Signage
Telegram
WhatsApp

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Upon request

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vecna Technologies

Date Founded

1998

Company Location

United States

Company Website

www.vecna.com

Company Facts

Organization Name

Qmatic

Date Founded

1981

Company Location

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Company Website

www.qmatic.com

Categories and Features

Patient Experience

Not specified

Patient Intake

Not specified

Patient Management

Patient Flow Management
Real Time Reporting
Waiting Time Tracking

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Mobile Access
Multi-Location
Online Booking
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Event Check In

QR Codes
Ticketing

Patient Management

Admissions Management
Historical Reporting
Patient Flow Management
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Scheduling

Analytics/Reporting
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Reminders
SMS Messaging

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Registration

Not specified

Visitor Management

Alerts/Notifications
ID Scan
Pre-Registration
Registration Management
Self Check-in

Waitlist

Not specified

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