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What is Verifi?

Verifi distinguishes itself as an innovative and reliable partner, dedicated to crafting simple solutions that deliver substantial advantages for contemporary sellers, issuers, and acquirers. Our approach emphasizes close collaboration with partners to offer flexible solutions tailored to the unique needs of each business. Sellers are equipped to effectively handle refunds and cancellations for legitimate transactions as well as confirmed fraudulent cases, which helps to avert potential disputes. Our experienced team at Verifi expertly manages all elements of dispute resolution, aiming to boost success rates and recover revenue lost due to disputes. Cardholders benefit from the ability to access detailed information about sellers and transactions, allowing them to confirm their purchases with ease. By enhancing the cardholder experience with rich information available through online and mobile banking platforms, we ensure a more seamless process. Furthermore, our automated system provides real-time resolutions for pre-disputes according to the parameters established by sellers, significantly improving the cardholder experience with prompt and definitive results. Issuers already directing dispute traffic are effortlessly linked to sellers worldwide, creating a more streamlined ecosystem. As we persist in our commitment to innovation, we remain focused on generating value and enhancing interactions among all participants involved in the process. Our ongoing efforts aim to further simplify and optimize every aspect of transaction management for all stakeholders.

What is Amiko?

Presenting a groundbreaking digital platform that expertly manages the entire dispute process, from enhancing communication between cardholders and merchants to overseeing resolution and arbitration through Mastercom and VROL. This state-of-the-art solution operates as a virtual agent for fraud and disputes, featuring sophisticated chatbot functionalities that tackle potential fraud challenges and various dispute conversations directly within your application or portal. By converting case management into a digital format, it achieves unprecedented levels of process automation—optimizing everything from case initiation and collaboration with merchants to fraud reporting and bulk handling—leading to extraordinary efficiency gains. The system also integrates data pre-filling and validation processes to minimize errors committed by agents, while smart deadline tracking and case prioritization guarantee that no critical timelines are missed. Transition seamlessly from your existing dispute management tools or expensive outsourcing options to Amiko, resulting in a tenfold increase in operational efficiency and the complete removal of dispute write-off limits. By streamlining the intricacies of fraud and dispute management, Amiko also ensures a smooth onboarding experience for new agents, facilitating their integration into a more efficient framework. This revolutionary approach not only boosts operational effectiveness but also positions your organization as a leader in the realm of dispute resolution technology, paving the way for future advancements in the field. Increased efficiency and enhanced agent training will further solidify your competitive advantage in the market.

Media

Media

Integrations Supported

Amiko
Chargebackhit
Ethoca
MidMetrics
Midigator
PAYARC
Verifi

Integrations Supported

Amiko
Chargebackhit
Ethoca
MidMetrics
Midigator
PAYARC
Verifi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verifi

Date Founded

2005

Company Location

United States

Company Website

www.verifi.com

Company Facts

Organization Name

Rivero

Company Location

Switzerland

Company Website

rivero.tech/amiko

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

Categories and Features

Chargeback Management

Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics

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