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What is Verifi?

Verifi distinguishes itself as an innovative and reliable partner, dedicated to crafting simple solutions that deliver substantial advantages for contemporary sellers, issuers, and acquirers. Our approach emphasizes close collaboration with partners to offer flexible solutions tailored to the unique needs of each business. Sellers are equipped to effectively handle refunds and cancellations for legitimate transactions as well as confirmed fraudulent cases, which helps to avert potential disputes. Our experienced team at Verifi expertly manages all elements of dispute resolution, aiming to boost success rates and recover revenue lost due to disputes. Cardholders benefit from the ability to access detailed information about sellers and transactions, allowing them to confirm their purchases with ease. By enhancing the cardholder experience with rich information available through online and mobile banking platforms, we ensure a more seamless process. Furthermore, our automated system provides real-time resolutions for pre-disputes according to the parameters established by sellers, significantly improving the cardholder experience with prompt and definitive results. Issuers already directing dispute traffic are effortlessly linked to sellers worldwide, creating a more streamlined ecosystem. As we persist in our commitment to innovation, we remain focused on generating value and enhancing interactions among all participants involved in the process. Our ongoing efforts aim to further simplify and optimize every aspect of transaction management for all stakeholders.

What is Chargewood?

Chargewood offers specialized chargeback solutions designed specifically for online merchants operating in the United States. When a customer disputes a transaction, the bank outlines a timeline and specifies the type of evidence that can be provided, much of which is typically accessible, including order details, shipping timelines, delivery addresses, customer login activity, and past purchases. Chargewood effectively connects with existing platforms such as Stripe, PayPal, Shopify, WooCommerce, BigCommerce, Wix, Gmail, and Zendesk to gather this essential information. For each chargeback dispute, it assesses whether contesting the claim would be advantageous, and if it determines that pursuing the case is not worthwhile, it transparently communicates this conclusion, emphasizing the importance of maintaining a favorable dispute ratio over individual disputes. In instances where a chargeback is deemed worthy of challenge, Chargewood formulates a response that is specifically aligned with the reason codes provided and complies with the card network's regulations, ensuring timely submission by the required deadline. All procedures are conducted with transparency; each dispute documentation includes the evidence referenced, the reasoning behind the decision, and the full text of the response. Additionally, each response is thoroughly reviewed by a member of the Chargewood team before being sent, and a detailed log of actions taken is kept for accountability purposes. This careful methodology not only fosters trust in the chargeback process but also reassures both merchants and customers about the system's integrity and reliability. Ultimately, Chargewood aims to streamline the chargeback experience while prioritizing clarity and efficiency for all parties involved.

Media

Media

No images available

Integrations Supported

Amiko
Chargebackhit
MidMetrics
Midigator
PAYARC

Integrations Supported

BigCommerce
Gmail
PayPal
Shopify
Stripe
Wix
WooCommerce
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

20% of what we recover
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub

Company Facts

Organization Name

Verifi

Date Founded

2005

Company Location

United States

Company Website

www.verifi.com

Company Facts

Organization Name

Chargewood

Date Founded

2026

Company Location

United States

Company Website

chargewood.com

Categories and Features

Categories and Features

Chargeback Management

Not specified

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