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What is Verint Community?

Verint Community offers a platform driven by user engagement for social commerce, fostering opportunities via customer collaboration. This comprehensive and customizable platform empowers businesses to boost their sales through the creation of vibrant online communities. With robust forum features, the platform enhances social interactions and equips companies with valuable customer insights, enabling them to make informed, data-driven decisions. Engaging actively in these forums cultivates brand loyalty and supports organic conversions by facilitating genuine experiences and interactions. Verint Community is designed with all the essential tools and features to thrive in a social-commerce landscape. Furthermore, the visual customization options for discussion and Q&A forums ensure a user-friendly experience tailored to each company's needs. Ultimately, these forums serve not only as venues for interaction but also as critical pillars for building your company's reputation through effective customer support and engagement.

What is Khoros Community?

Leverage the combined power of your audience to turn your website into a lively social center by utilizing Khoros Community, formerly known as Lithium Communities. This leading platform for online engagement and community building equips businesses to provide outstanding digital experiences for their users. Khoros Community is packed with a wide range of features aimed at boosting customer satisfaction and loyalty, including discussion forums, blogs, community groups, Q&A sections, a knowledge-sharing repository, user ratings and reviews, gamification aspects, analytics on value, multimedia capabilities, contests, and much more—ensuring that companies have the tools necessary to excel in the modern digital arena. By embracing Khoros Community, organizations can not only strengthen their relationships with customers but also foster a collaborative environment that promotes a sense of belonging among users. Ultimately, this platform is essential for businesses looking to thrive in an interconnected world.

Media

Media

Integrations Supported

COZYROC SSIS+ Suite
Kova
Microsoft SharePoint
Sitecore
Symphony
Unblu
iVision Plus

Integrations Supported

BL.INK
Khoros
SAP CRM
Salesforce
Salesforce Agentforce Marketing
Tableau

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/engagement-channels/verint-community/use-case-social-commerce-platform/

Company Facts

Organization Name

Khoros

Date Founded

2019

Company Location

United States

Company Website

khoros.com

Categories and Features

Community

Not specified

Social Commerce

Not specified

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Website Management

Customer Engagement

Analytics
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection

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