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What is Verint Quality Bot?

Traditional quality management methods can incur significant costs and often fall short in effectiveness. Verint's Quality Bot revolutionizes quality programs by automating processes, leading to cost savings, enhanced quality, and minimized compliance risks. Take the first step today and unlock the potential for a fivefold return on investment. Is your quality management system truly effective? If your evaluation is limited to a mere fraction of calls, you risk overlooking non-compliant interactions, which could result in penalties, revenue loss, or even more severe consequences. Verint is here to assist; many contact centers only assess about 1 to 3% of their calls, which drastically hampers their ability to pinpoint risks, uphold quality standards, and adhere to regulations. With Verint Automated Quality Management, you can streamline the entire quality management workflow, ensuring improved compliance. By analyzing calls, detecting non-compliance, and providing coaching for every single voice and SMS interaction, you will gain comprehensive insights into your organization's service quality and compliance adherence. This holistic approach empowers your team to elevate performance and achieve operational excellence.

What is PwC True Comply?

Envision enhancing the precision of compliance testing while reducing expenses at the same time. True Comply simplifies the often tedious and costly compliance evaluation by automating the document review process on a single platform. This allows you to evaluate your entire portfolio in a fraction of the time it would take to assess even a smaller selection manually. Such a method grants a more thorough insight into your organization’s compliance status, significantly lowering the chances of incurring large penalties for non-compliance. The automation provided by True Comply eliminates the need for manual comparisons between loan documents and the information submitted to regulators. By detecting discrepancies and exceptions early in the process, you can prevent wasting time during audits later on. Relying solely on a limited sample of your loan submissions can lead to significant risks, as errors might remain undetected. With an enhanced document review process, you gain the ability to perform a more detailed analysis, enabling your organization to ensure compliance both effectively and efficiently. This proactive approach not only safeguards your company but also improves its standing in the industry, fostering greater trust among stakeholders. Ultimately, embracing such innovations can lead to long-term benefits for your organization.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/automated-quality-management/

Company Facts

Organization Name

PwC

Date Founded

1998

Company Location

United Kingdom

Company Website

www.pwc.com/us/en/products/true-comply.html

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

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