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What is Verint Social?

Customers anticipate receiving a prompt reply when they interact with your brand on social media platforms, but it’s crucial that this response is not only timely but also effectively addresses their concerns, ensuring their satisfaction. Verint Social empowers your brand to provide exceptional social service across all leading platforms through tailored interactions, intelligent automation, and valuable insights. Our sophisticated, rules-driven routing system and prioritization engines guarantee that pertinent conversations are allocated based on customer identity, comprehensive conversational context, and a fully personalized workflow, thus upholding your service excellence. Uniquely, Verint Social offers the capability to seamlessly merge bot-driven automation with human-assisted services within the same dialogue. This integration is made possible by smooth transitions between automated and human responses, ultimately enhancing overall operational efficiency and customer experience. The result is a more cohesive and effective approach to customer engagement on social media.

What is Iconosquare?

Iconosquare serves as a comprehensive analytics and management platform specifically tailored for Instagram and Facebook, offering detailed insights into the effectiveness of your social media presence. This versatile tool caters to both brands and agencies, equipped with robust features that empower users to make informed, data-driven decisions regarding their marketing strategies. With advanced analytics presented in a user-friendly format, the platform allows for a customized dashboard that highlights the most pertinent metrics for your business. Additionally, certain plans include analytics for promoted content on Instagram, further enhancing your social media strategy. Users can manage multiple profiles seamlessly from a single dashboard, streamlining the process for efficiency. The platform also boasts a powerful scheduling feature that enhances productivity through Automatic Publishing, First Comment Scheduling, feed previews, optimal posting times, geolocation tagging, and user tagging. Moreover, industry benchmarks are accessible for over 100 sectors, providing valuable insights that aid in performance comparison. Finally, sharing your social media performance is made simple with customizable reporting options that allow for quick dissemination of results to stakeholders.

Media

No images available

Media

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)

Integrations Supported

Facebook
Instagram
LinkedIn
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

Tripnity

Date Founded

2010

Company Location

France

Company Website

pro.iconosquare.com/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Categories and Features

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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