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What is Verint Text Analytics?

Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.

What is 3RDi Search?

Welcome to the era of Big Data, where the insights gleaned from vast amounts of information have the power to transform your business environment. You are about to discover an extraordinary solution: a powerful, state-of-the-art, and adaptable platform filled with all the critical features needed for the Search, Discovery, and Analytics of your data. We proudly present 3RDi, or "Third Eye." This semantic search engine serves as the essential tool your enterprise needs to make informed decisions, boost profits, and cut costs! Driven by Natural Language Processing and sophisticated semantic search functionalities, it is designed for comprehensive information analysis across various dimensions and simplifies the management of search relevance. Dive into this all-in-one, scalable platform that tackles every challenge in search and text mining, from handling and leveraging unstructured data to uncovering deeper, actionable insights that drive your business ahead. 3RDi is not merely a search tool; it represents a holistic suite of resources for text mining, enterprise search, content integration, governance, analytics, and much more, equipping your organization for triumph in an increasingly data-centric world. By adopting this innovative approach to intelligent data management, you can elevate your business to new heights and ensure its continued success in the marketplace.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/text-analytics/

Company Facts

Organization Name

The Digital Group

Date Founded

1999

Company Location

United States

Company Website

www.3rdisearch.com

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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