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What is Verint Text Analytics?
Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.
What is Atomic Intelligence?
Atomic Intelligence provides a digital platform designed for the automated analysis of written content. We sift through extensive datasets, which encompass news stories, social media updates, and regulatory documents, identifying expressed viewpoints along with mentions of companies, products, and various subjects. Our offerings are crucial for investment firms that utilize this information to refine their proprietary trading strategies, consumer goods companies looking to assess customer sentiment, and technology organizations aiming to outsource text analysis tasks. Atomic Intelligence diligently examines texts to reveal references to companies, products, sentiment, and a multitude of other factors. By employing cutting-edge natural language processing and machine learning techniques, we detect important mentions, whether they are overtly articulated or subtly suggested within the material. Furthermore, Atomic Intelligence can efficiently manage any type of unstructured data. Users have the option to upload files via our web interface or API, or they can configure Atomic for automated scheduled data retrieval from their chosen sources, thus simplifying the analysis workflow. This functionality not only enhances efficiency but also equips organizations with the tools needed to extract meaningful insights and make well-informed decisions grounded in thorough textual analysis. Ultimately, our goal is to transform the way organizations interact with text data, facilitating a deeper understanding of market sentiments and trends.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Verint
Date Founded
1994
Company Location
United States
Company Website
www.verint.com/text-analytics/
Company Facts
Organization Name
Atomic Intelligence
Date Founded
2003
Company Location
United States
Company Website
www.atomicintelligence.com
Categories and Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering