Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • ThinkAutomation Reviews & Ratings
    15 Ratings
    Company Website
  • RedFlag Reviews & Ratings
    116 Ratings
    Company Website
  • Haystack Reviews & Ratings
    201 Ratings
    Company Website
  • Zinrelo Reviews & Ratings
    236 Ratings
    Company Website
  • Local Measure Engage Reviews & Ratings
    16 Ratings
    Company Website
  • UptimeRobot Reviews & Ratings
    639 Ratings
    Company Website
  • HiHello Reviews & Ratings
    31,030 Ratings
    Company Website
  • Renderforest Reviews & Ratings
    1,561 Ratings
    Company Website
  • Repfabric Reviews & Ratings
    52 Ratings
    Company Website
  • incentX Reviews & Ratings
    4 Ratings
    Company Website

What is Verint Text Analytics?

Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.

What is Centriam?

Centriam skillfully converts raw data into practical insights at an affordable rate, assisting you in reducing customer churn while also enhancing upsell opportunities. Leverage customer behavior and data to determine the optimal timing and method for gathering feedback. With Centriam, you can initiate highly customized feedback campaigns triggered by specific customer interactions. By associating feedback with detailed customer profiles, you acquire an in-depth understanding of their challenges. It's essential to tackle the most pressing concerns through targeted follow-up communications that draw from both customer feedback and insights. Swiftly addressing customer issues in a way that aligns with their expectations is vital. Moreover, integrating Centriam with various data systems allows you to set up feedback triggers that react to customer behaviors and insights effectively. Craft specific follow-up strategies that take into account customer feedback, text analytics, and profile data, while also identifying which customers need urgent attention. By prioritizing follow-ups based on these factors, you can significantly boost customer satisfaction and engagement. This well-rounded approach fosters a deeper connection and a more responsive relationship with your clients, ultimately leading to enhanced loyalty and trust.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/text-analytics/

Company Facts

Organization Name

Centriam

Date Founded

2012

Company Location

United States

Company Website

www.centriam.com

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Popular Alternatives

Popular Alternatives

Conversus.AI Reviews & Ratings

Conversus.AI

Converseon
OPINATOR Reviews & Ratings

OPINATOR

Innology Ventures