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What is Verint Text Analytics?

Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.

What is MonkeyLearn?

MonkeyLearn streamlines the task of cleaning, categorizing, and visualizing customer feedback by providing a unified platform, supported by cutting-edge Artificial Intelligence technology. This all-in-one solution for text analysis and data visualization delivers instant insights as you perform analyses on your datasets. You have the option to use pre-built machine learning models or develop and train your personalized models without needing any coding skills. Our templates cater specifically to diverse business scenarios and include ready-to-use text analysis models along with dashboards. You can effectively identify the topics and interests that matter most to your audience. By harnessing detailed analyses of customer sentiments and perspectives, you are able to craft powerful demand generation and sales strategies. In addition, you can examine your survey findings based on requests, intent, and sentiment to uncover deeper insights that go beyond the original survey objectives. This method empowers businesses to make informed, data-driven decisions, ultimately leading to improved engagement strategies and customer satisfaction. Furthermore, the ability to visualize data trends allows companies to adapt their approaches dynamically, ensuring they stay aligned with customer expectations.

Media

Media

Integrations Supported

Causal
Nekton.ai
Pipedream
PubNub
Quickwork
Replyify
Stackreaction
Wufoo

Integrations Supported

Causal
Nekton.ai
Pipedream
PubNub
Quickwork
Replyify
Stackreaction
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/text-analytics/

Company Facts

Organization Name

MonkeyLearn

Date Founded

2014

Company Location

Uruguay

Company Website

monkeylearn.com

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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