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What is Verint Text Analytics?

Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.

What is Rosette?

A cutting-edge and adaptable platform aimed at text analysis and exploration, it meets the stringent requirements of text analytics applications while delivering both high accuracy and swift performance. This multifaceted system provides an outstanding basis for a wide range of natural language processing applications. It integrates fundamental text analytics techniques to get data ready for thorough investigation. Equipped with specialized tools that accommodate different languages, it streamlines processes such as tokenization, part-of-speech tagging, and lemmatization, while also supporting readings in Chinese and Japanese. Each language, including English, presents distinct challenges for search technologies to produce relevant and precise results. Rosette® Base Linguistics (RBL) enables enterprise solutions to effectively search or analyze text in various languages by providing a thorough array of linguistic services. By enhancing the original text in its native language, RBL boosts both the speed and accuracy of natural language processing, leading to improved outcomes. This holistic approach guarantees that users can confidently and effortlessly navigate through intricate linguistic environments, making it a valuable resource for any text analysis endeavor. Furthermore, its ability to adapt to emerging language trends ensures continued relevance in the ever-evolving field of text analytics.

Media

Media

Integrations Supported

Quickwork
TAS Insight Engine

Integrations Supported

Quickwork
TAS Insight Engine

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/text-analytics/

Company Facts

Organization Name

Basis Technology

Company Location

United States

Company Website

www.basistech.com

Categories and Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Categories and Features

eDiscovery

Case Analytics
Compliance Management
Discussion Threads
Document Indexing
Document Tracking
Full Text Extraction
Keyword Search
Metadata Extraction
Topic Clustering

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

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