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What is Verint Text Analytics?
Unstructured information, including emails, chat messages, and phone notes, can be leveraged to derive valuable insights that enhance your customer experience (CX). By utilizing multichannel analytics, you can gain deeper insights into customers who interact through various platforms. These multichannel customers necessitate a holistic approach to employee and customer analytics across different channels. While voice communication continues to be significant, there is a noticeable shift as consumers increasingly prefer digital avenues such as chat, email, and social media. Incorporating Text Analytics provides a comprehensive evaluation of your customer engagement strategy, ensuring that no aspect is overlooked. This integration ultimately empowers businesses to make data-driven decisions that enhance interactions and foster loyalty.
What is SAS Text Miner?
SAS Text Miner facilitates the extraction of valuable insights from diverse text documents, uncovering hidden themes and concepts. This tool adeptly combines quantitative information with unstructured text, effectively blending text mining with traditional data mining techniques. Being a part of the SAS® Enterprise Miner suite, it requires that SAS Enterprise Miner is installed on the same system to function properly. Furthermore, SAS High-Performance Text Mining can run on both a grid of computers or a single machine with multiple CPUs, making it flexible for various computing environments. The text algorithms used are optimized for multi-threading and operate in memory, which greatly improves both speed and efficiency while reducing input/output load. Users can access SAS Text Miner as nodes within the SAS High-Performance Data Mining framework or through the procedures PROC HPTMINE and PROC HPTMSCORE. To better understand SAS technology, individuals can take advantage of training courses provided by analytics experts, which will help them attain a thorough grasp of the available tools. Gaining expertise in these areas not only boosts one’s analytical skills but also enhances overall capabilities in data mining and analysis methodologies. Ultimately, mastering these techniques can empower users to make more informed decisions based on data-driven insights.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Verint
Date Founded
1994
Company Location
United States
Company Website
www.verint.com/text-analytics/
Company Facts
Organization Name
SAS Institute
Date Founded
1976
Company Location
United States
Company Website
support.sas.com/en/software/text-miner-support.html
Categories and Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Categories and Features
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering