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What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

What is ATIPXpress?

OPEXUS's ATIPXpress offers an effective solution for Canadian government agencies, significantly speeding up the processing of ATIP information requests while ensuring compliance with governmental policies and regulations. This all-encompassing suite features multiple modules that unify request management, record retrieval, redaction, and compliance functions within a single platform. By automating cumbersome and costly request management processes, ATIPXpress boosts efficiency and lowers operational costs. Users gain from advanced data security measures, such as AWS-certified cloud hosting, encryption methods, single sign-on capabilities, and irreversible pixel-to-pixel redaction techniques, which work together to minimize risk. Additionally, the solution is crafted to scale effortlessly, accommodating a growing user base and meeting IT performance demands. With its swift and precise reporting capabilities, ATIPXpress enables organizations to make informed decisions that improve program performance and guarantee accurate data collection, compilation, and validation for necessary reports. Ultimately, ATIPXpress not only optimizes workflows but also cultivates a more secure and efficient atmosphere for managing sensitive information, proving to be an essential tool for modern governance. As a result, government agencies can focus on their core missions while relying on ATIPXpress for their information management needs.

Media

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Media

Integrations Supported

Amazon Web Services (AWS)
XML

Integrations Supported

Amazon Web Services (AWS)
XML

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

OPEXUS

Company Location

Canada

Company Website

www.opexustech.com/product/atipxpress/

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

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