Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Borealis Reviews & Ratings
    8 Ratings
    Company Website
  • Simply Voting Reviews & Ratings
    24 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    1 Rating
    Company Website
  • Local Measure Engage Reviews & Ratings
    16 Ratings
    Company Website
  • FAMCare Human Services Reviews & Ratings
    22 Ratings
    Company Website
  • NewOrg Reviews & Ratings
    69 Ratings
    Company Website
  • GiveLife365 Reviews & Ratings
    9 Ratings
    Company Website
  • CivicPlus Social Media Archiving Reviews & Ratings
    14 Ratings
    Company Website
  • InfoFlo Reviews & Ratings
    188 Ratings
    Company Website
  • CharityTracker Reviews & Ratings
    1,412 Ratings
    Company Website

What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

What is Ctzen?

We offer a communication platform that allows citizens to report incidents directly to the appropriate public officials. By working closely with government agencies, we guarantee that any issues raised by the public are resolved quickly and efficiently. Our free mobile application is accessible to everyone, enabling users to report incidents and receive real-time updates regarding their progress. We diligently monitor the accuracy and frequency of user-submitted data to improve government functions, reduce emergency response times, and increase overall effectiveness. Citizens are encouraged to download our app and provide their reports or feedback, which will assist us in prioritizing their local government's needs. With Ctzen, you can effortlessly capture a photo, pinpoint a location, and send your report straight to your town hall. Start addressing the issues that matter most to you and play a role in enhancing your community. Our dedication to providing a user-friendly experience ensures that citizens can navigate the app with ease. We wholeheartedly invite you to download our applications and engage in the effort to improve living conditions. Together, we can cultivate a more active and responsive civic community that values citizen input. Your participation can lead to meaningful change, making your voice an essential part of local governance.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

Ctzen

Date Founded

2016

Company Location

United States

Company Website

ctzen.co

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Popular Alternatives

Popular Alternatives

MyCity App Reviews & Ratings

MyCity App

Tyler Technologies
Brightly SmartGov Reviews & Ratings

Brightly SmartGov

Brightly (formerly Dude Solutions)
Maptionnaire Reviews & Ratings

Maptionnaire

Mapita Oy
FAMA SMARTcity Reviews & Ratings

FAMA SMARTcity

FAMA Systems