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What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

What is Decidim?

Decidim presents a free, open-source, and secure technological framework that embodies all democratic ideals, enabling a transformation of democratic practices. This cutting-edge platform empowers individuals, organizations, and governmental bodies to participate in democratic self-organization at multiple levels. We offer crucial support in creating governance systems that reflect the unique requirements of various organizations. With an unparalleled emphasis on transparency, traceability, and the integrity of information, Decidim ensures the security, privacy, and confidentiality of all participants. Built entirely on free software and driven by collaborative content, the platform benefits from the active contributions of the Metadecidim community. By leveraging Decidim, we are nurturing a flexible democratic framework that has earned the confidence of numerous organizations around the world for their democratic initiatives. The Metadecidim community is instrumental in refining the platform's design and propelling the project forward, engaging in collaborative efforts to enhance features and resolve issues for continual improvements. As we make strides in advancing Decidim, we remain committed to identifying and integrating new functionalities that respond to the changing demands of democratic processes across the globe, ensuring that the platform evolves alongside its users. Our ongoing dedication to innovation ensures that Decidim remains relevant and effective in promoting robust democratic engagement.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

Decidim

Company Website

decidim.org

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

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