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What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

What is Konveio?

Konveio revolutionizes communication by converting traditional documents into dynamic, interactive platforms that facilitate effective feedback and streamline reporting workflows. By simply asking questions, users can swiftly extract important insights and key points from their documents. This tool promotes collaboration by bringing together workgroups or committees in a shared environment, allowing stakeholders and team members to easily contribute their thoughts on draft documents. Moreover, it enhances hybrid engagement by effectively reflecting in-person procedures. By improving existing materials, it not only keeps stakeholders informed but also enhances outcomes, cultivates trust, and encourages agreement. Users benefit from an interactive summary that simplifies navigation through documents, letting them dive deeper into specific information as required. The platform also allows for the upload of a glossary, which Konveio automatically integrates into the text, providing relevant explanations throughout the document. Accessibility is a core feature, enabling users to view documents in a full-screen format on any device, while a mobile-friendly reader mode helps avoid sideways scrolling. With its focus on user experience, Konveio guarantees a more streamlined and engaging document review process for every participant involved, making it an indispensable tool for modern communication. Ultimately, this innovative platform fosters a culture of collaboration and inclusivity in document management.

Media

No images available

Media

Integrations Supported

ArcGIS
Google Maps
Vimeo
Wistia
YouTube

Integrations Supported

ArcGIS
Google Maps
Vimeo
Wistia
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

Konveio

Company Location

United States

Company Website

www.konveio.com

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

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