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What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

What is Kuorum?

Organizing voting events, whether through physical ballot boxes or mail-in methods, requires a considerable investment of both time and money. Yet, Kuorum's cutting-edge technology enhances the efficiency of the voting process while ensuring strong security protocols are in place. Our platform accommodates multiple voting formats, including remote, in-person, and hybrid options, and provides quick, verifiable outcomes. This flexibility guarantees that voters of varying ages and digital skill levels can participate inclusively. With successful trials involving more than 500,000 voters worldwide, we utilize innovative techniques like tokens for elections and QR codes for assemblies. We are also proud to boast ISO 27001 certification for information security and ISO 9001 certification for quality management, which simplifies the approval process with IT and procurement departments—an aspect that data protection officers find particularly beneficial. Each client is assigned a dedicated project manager who oversees the entire journey, from the initial setup to the final publication of results and follow-up audits. Furthermore, we work closely with your event agency to guarantee a smooth process, thereby enriching the experience for all participants involved and fostering a sense of community among voters.

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Integrations Supported

Airtable
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Slack

Integrations Supported

Airtable
Google Analytics
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Company Facts

Organization Name

Kuorum

Date Founded

2013

Company Location

Spain

Company Website

www.kuorum.org

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

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