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What is Vesper Marine Cortex?

Cortex Onboard is a free application that accompanies your Cortex system, intended to assist you in setting up your Cortex Hub and downloading vital updates for your Cortex devices, which include the most recent enhancements. This app enables you to manage alerts, access AIS data, and keep track of instrument readings from any location on your boat. You can effortlessly view standard sensors or instruments that are connected through the NMEA 2000 network. By using the Cortex Onboard app, the process of configuring and updating your devices is made easier, and you can receive alerts directly to your device concerning AIS information. Furthermore, the Cortex Hub is equipped with integrated sensors that monitor essential metrics such as battery status, barometric pressure, and the vessel's location. To further improve your monitoring capabilities, you can connect your Cortex Hub to NMEA 2000 or add external sensors that track wind, depth, bilge high water levels, temperature, shore power, and overall security. With these extensive features, Cortex Onboard guarantees a thorough management and monitoring experience for your time on the water, ensuring that you can enjoy your boating adventures with confidence.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

XTEL AI
Triple Point S&OP

Integrations Supported

XTEL AI
Triple Point S&OP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vesper Marine

Date Founded

2007

Company Location

New Zealand

Company Website

www.vespermarine.com/getcortexapp

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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