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What is Viavoo?

Convert insights from various sources, including reviews, chats, surveys, emails, call transcripts, support tickets, and social media, into actionable trends that tackle the complexities of Customer Experience (CX) and User Experience (UX). Utilizing viavoo AI empowers organizations to gain a deeper understanding of customer behaviors, feelings, expectations, and grievances, enabling teams in marketing, CRM, and other Customer Experience sectors to make informed, data-driven choices. Engage with the raw data through vibrant visualizations such as interactive charts that animate the feedback provided by customers. Perform thorough analyses of your products, services, customer journeys, applications, and competitors to reveal crucial insights. This method not only deepens the understanding of customer experiences but also highlights emerging market trends that can guide strategic planning efforts. By adopting this all-encompassing strategy, businesses can foster enhanced customer satisfaction and loyalty while staying ahead of the competition. As a result, organizations become more adept at navigating the ever-evolving landscape of customer needs and preferences.

What is IBM Digital Analytics?

As companies aim to harness the power of artificial intelligence, it becomes imperative for them to collect data from diverse sources, employ advanced tools and frameworks, and deploy models across different operational environments. However, according to IDC, one-third of executives' time is primarily spent on the challenges of data integration and preparation for AI initiatives. To bolster business continuity and resilience during times of uncertainty and disruption, it is vital to streamline and automate the processes of data gathering, organization, and analysis, thereby embedding AI more thoroughly within the organization. Moreover, AI-driven search and text analytics utilize natural language processing to tailor themselves to the specific language and terminology relevant to your industry. This AI-focused governance, risk, and compliance approach enables the management of risk and regulatory compliance with enhanced efficiency and effectiveness, ultimately contributing to a more robust operational foundation. Implementing these strategies not only enhances a company's AI capabilities but also equips them to excel in a rapidly changing market environment. Furthermore, fostering a culture that embraces AI can lead to innovative solutions and improved decision-making across all levels of the organization.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viavoo

Company Location

France

Company Website

www.viavoo.com

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/analytics

Categories and Features

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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