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What is Viavoo?

Convert insights from various sources, including reviews, chats, surveys, emails, call transcripts, support tickets, and social media, into actionable trends that tackle the complexities of Customer Experience (CX) and User Experience (UX). Utilizing viavoo AI empowers organizations to gain a deeper understanding of customer behaviors, feelings, expectations, and grievances, enabling teams in marketing, CRM, and other Customer Experience sectors to make informed, data-driven choices. Engage with the raw data through vibrant visualizations such as interactive charts that animate the feedback provided by customers. Perform thorough analyses of your products, services, customer journeys, applications, and competitors to reveal crucial insights. This method not only deepens the understanding of customer experiences but also highlights emerging market trends that can guide strategic planning efforts. By adopting this all-encompassing strategy, businesses can foster enhanced customer satisfaction and loyalty while staying ahead of the competition. As a result, organizations become more adept at navigating the ever-evolving landscape of customer needs and preferences.

What is LiveSession?

LiveSession provides the tools necessary to assess user behavior, enhance user experience (UX), and identify software bugs. Additionally, it empowers you to boost conversion rates through features like session replays and event-driven product evaluations. By visualizing the most frequented areas of your website, you can effectively increase both the number and frequency of user actions. Utilizing console logs aids in pinpointing and resolving errors that lead to user frustration, which in turn can decrease your conversion rates. To capture a more accurate representation of the user experience, you can send product-specific events through our Javascript API. Furthermore, enriching user sessions creates a reliable single source of truth. By organizing customer journeys into distinct funnels, you can gain insights into their paths to purchase. This comprehensive analysis ultimately supports targeted improvements in your marketing strategies.

Media

Media

Integrations Supported

Integrations Supported

Axis LMS
ElectroNeek
Google Analytics
Intercom
LiveChat
Olark
Segment
Shopify
WordPress

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$49 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Viavoo

Company Location

France

Company Website

www.viavoo.com

Company Facts

Organization Name

LiveSession

Date Founded

2018

Company Location

Poland

Company Website

livesession.io

Categories and Features

Product Analytics

Not specified

Text Analytics

Not specified

Web Analytics

Conversion Tracking
Referral Source Tracking
User Interaction Tracking

Categories and Features

Product Analytics

Not specified

Session Replay

Not specified

Web Analytics

Campaign Management
Conversion Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Time on Site Tracking
User Interaction Tracking

Popular Alternatives

Popular Alternatives