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What is Viavoo?

Convert insights from various sources, including reviews, chats, surveys, emails, call transcripts, support tickets, and social media, into actionable trends that tackle the complexities of Customer Experience (CX) and User Experience (UX). Utilizing viavoo AI empowers organizations to gain a deeper understanding of customer behaviors, feelings, expectations, and grievances, enabling teams in marketing, CRM, and other Customer Experience sectors to make informed, data-driven choices. Engage with the raw data through vibrant visualizations such as interactive charts that animate the feedback provided by customers. Perform thorough analyses of your products, services, customer journeys, applications, and competitors to reveal crucial insights. This method not only deepens the understanding of customer experiences but also highlights emerging market trends that can guide strategic planning efforts. By adopting this all-encompassing strategy, businesses can foster enhanced customer satisfaction and loyalty while staying ahead of the competition. As a result, organizations become more adept at navigating the ever-evolving landscape of customer needs and preferences.

What is NetSpring?

To achieve a thorough understanding of customer journeys and enhance attribution while gaining valuable cross-functional business insights, event data is frequently duplicated and transferred from product analytics platforms to data warehouses. This practice leads to discrepancies between the two systems: the isolated product analytics tools and the SQL/BI applications operating on the data warehouse. Compounding this issue, many BI tools are not optimized for analyzing event data effectively. NetSpring addresses these challenges by providing a unified self-service solution for product analytics that features BI-style ad hoc visual exploration, directly utilizing the data warehouse as the definitive source of information. Key Advantages: - GTM Teams: Access self-serve solutions to address pressing business inquiries without concerns over data accessibility. - Data & Analytics Teams: Enhance support for GTM teams with regulated self-service tools. - C-Suite: Utilize the data warehouse as the authoritative source for consistent outcomes, mitigating issues related to data duplication, reverse ETL, and security. Key Features: - Self-Service: A comprehensive library of behavioral analytics templates is available for users. - Analytical Power of BI: Enables users to engage in self-driven ad hoc visual exploration of data. - Warehouse-Native: Maintains rich business context while eliminating data duplication and enhancing accuracy, ensuring that insights are both reliable and actionable.

Media

Media

Integrations Supported

Amazon Redshift
Databricks
Google Cloud BigQuery
Snowflake

Integrations Supported

Amazon Redshift
Databricks
Google Cloud BigQuery
Snowflake

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49/mo per seat
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viavoo

Company Location

France

Company Website

www.viavoo.com

Company Facts

Organization Name

NetSpring

Date Founded

2019

Company Location

United States

Company Website

www.netspring.io

Categories and Features

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Mobile App Analytics

A/B Testing
Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking
Push Notifications
Retention Tracking
Revenue Tracking
Uninstall Tracking

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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