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What is VidGuide?

Create engaging instructional videos by capturing your screen, enabling you to effectively pin these resources to any software or website your team uses. As you record a brief video demonstrating your step-by-step instructions, you can seamlessly integrate written notes and modify specific segments without the hassle of producing an entirely new video or link. Your VidGuide can be easily attached to various online platforms or shared in groups, facilitating efficient communication with colleagues. This method eliminates the mundane process of drafting lengthy instructions; instead, it accelerates the creation of your guides through video. Deliver impactful guidance that caters to diverse learning preferences within your team, allowing for the swift generation of visual instructions that illustrate how to complete tasks effectively. Turn your recordings into organized step-by-step guides and enhance them with additional notes for clarity. Thanks to our Flightpath technology, you can pin a VidGuide to any tool or website your team depends on, while also being able to monitor who has accessed your VidGuides to ensure comprehensive understanding of the instructional content. This cutting-edge solution not only simplifies the training process but also enhances collaboration among team members, ultimately leading to improved productivity and teamwork. By leveraging this approach, you’ll find that the overall efficiency of your team's learning experience significantly increases.

What is Process Shepherd?

At its essence, Process Shepherd's features, including decision trees and agent scripting, equip agents with structured, incremental support for navigating intricate workflows, while also offering integration with various external platforms like CRM and helpdesk solutions. The primary objective of this system is to improve workflows, strengthen compliance, and enhance productivity in contact centers and help desks. Process Shepherd dissects workflows into a series of manageable steps or inquiries, allowing agents to progress through them sequentially. This segmented approach simplifies the management of complex tasks, significantly shortening the onboarding time for new agents and minimizing the average duration of each customer interaction. By implementing this system, organizations can expect to reduce agent onboarding time by up to 80%, accelerate ramp-up periods by 40%, and lower average handling time by 30%, ultimately leading to a more efficient operation. The benefits of streamlined workflows not only facilitate quicker training but also lead to improved customer satisfaction and operational success.

Media

Media

Integrations Supported

Integrations Supported

Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM

API Availability

API Availability

Pricing Information

$89 per month
Free Trial Offered?

Pricing Information

$20
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

VidGuide

Company Location

Canada

Company Website

www.vidguide.com

Company Facts

Organization Name

Process Shepherd

Date Founded

2022

Company Location

United States

Company Website

www.processshepherd.com

Categories and Features

Mobile Learning

Not specified

Onboarding

Not specified

Productivity

Not specified

Training

Not specified

Video Making

Not specified

Workflow Management

Not specified

Categories and Features

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