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What is VideoCX.io?

VideoCX.io simplifies customer-facing operations for banks, NBFCs, insurers, and fintechs through secure, high-quality video communication. The platform enables use cases like RBI-regulated Video KYC, credit verification (Video PD), motor claim inspection, life insurance verification, and digital onboarding via co-browsing. Over 75 financial institutions use VideoCX to conduct 3M+ video calls each month across 44 product journeys and 14 operational use cases. With 100+ features such as queue management, face match, live routing, document OCR, screen sharing, and audit modules, the platform ensures end-to-end compliance. AI tools handle speech-to-text, call summaries, and real-time translation. Customers include ICICI Bank, Axis Bank, Poonawalla Fincorp, HDFC Life, and more. No downloads are needed. Available via SaaS, hybrid, or full on-premise AWS hosting. VideoCX integrates via APIs or SDK and fits directly into your digital workflows to improve efficiency and reduce physical branch dependency.

What is CareAR?

CareAR is a cutting-edge augmented reality platform aimed at transforming how businesses deliver service experiences. By providing remote visual assistance and self-guided tutorials, it streamlines problem-solving processes, reduces the need for in-person visits, and boosts customer satisfaction significantly. Notable Benefits: - Accelerated problem-solving through remote AR assistance - Improved first-contact resolution rates with visual guides - Decreased on-site service calls due to self-service options - Enhanced knowledge sharing with access to remote specialists - Increased customer satisfaction and loyalty to the brand - Lower environmental impact by minimizing travel requirements The solutions offered by CareAR encompass: - CareAR Assist: Enables real-time collaboration to resolve issues remotely. - CareAR Instruct: Provides comprehensive, easy-to-follow guides for users to tackle challenges independently. - CareAR Experience: Allows businesses to design engaging AR tutorials for their customers, thereby broadening their service offerings effectively. This approach not only enhances operational efficiency but also fosters a more interactive customer experience.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VideoCX.io

Date Founded

2017

Company Location

INDIA

Company Website

web.videocx.io

Company Facts

Organization Name

CareAR, Inc.

Date Founded

2018

Company Location

United States

Company Website

carear.com

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

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