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What is VideoCX.io?

VideoCX.io simplifies customer-facing operations for banks, NBFCs, insurers, and fintechs through secure, high-quality video communication. The platform enables use cases like RBI-regulated Video KYC, credit verification (Video PD), motor claim inspection, life insurance verification, and digital onboarding via co-browsing. Over 75 financial institutions use VideoCX to conduct 3M+ video calls each month across 44 product journeys and 14 operational use cases. With 100+ features such as queue management, face match, live routing, document OCR, screen sharing, and audit modules, the platform ensures end-to-end compliance. AI tools handle speech-to-text, call summaries, and real-time translation. Customers include ICICI Bank, Axis Bank, Poonawalla Fincorp, HDFC Life, and more. No downloads are needed. Available via SaaS, hybrid, or full on-premise AWS hosting. VideoCX integrates via APIs or SDK and fits directly into your digital workflows to improve efficiency and reduce physical branch dependency.

What is Help Lightning?

Help Lightning is a company that provides a software-as-a-service (SaaS) platform focusing on remote visual assistance. We deliver cutting-edge video collaboration solutions that enable specialists from various organizations to connect and assist individuals globally, regardless of location. Our innovative cloud-based platform integrates augmented reality capabilities such as combining two video feeds and adding 3D annotations to enhance real-time communication and tackle complex challenges effectively. Help Lightning is utilized for a range of applications, including the installation, inspection, training, servicing, and repair of intricate equipment and products. Clients experience immediate enhancements in performance metrics with Help Lightning, such as improved first-time fix rates and a reduction in the need for service calls. Additionally, our solutions lead to greater workforce efficiency and heightened customer satisfaction. Improvements in service revenue and profit margins are also notable benefits. Reach out to us for further details on how we can assist your business today.

Media

Media

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Salesforce

Integrations Supported

Genesys Cloud CX
IFS Field Service Management
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$75,000 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VideoCX.io

Date Founded

2017

Company Location

INDIA

Company Website

web.videocx.io

Company Facts

Organization Name

Help Lightning

Date Founded

2016

Company Location

United States

Company Website

helplightning.com

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

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