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What is VideoCX.io?

VideoCX.io simplifies customer-facing operations for banks, NBFCs, insurers, and fintechs through secure, high-quality video communication. The platform enables use cases like RBI-regulated Video KYC, credit verification (Video PD), motor claim inspection, life insurance verification, and digital onboarding via co-browsing. Over 75 financial institutions use VideoCX to conduct 3M+ video calls each month across 44 product journeys and 14 operational use cases. With 100+ features such as queue management, face match, live routing, document OCR, screen sharing, and audit modules, the platform ensures end-to-end compliance. AI tools handle speech-to-text, call summaries, and real-time translation. Customers include ICICI Bank, Axis Bank, Poonawalla Fincorp, HDFC Life, and more. No downloads are needed. Available via SaaS, hybrid, or full on-premise AWS hosting. VideoCX integrates via APIs or SDK and fits directly into your digital workflows to improve efficiency and reduce physical branch dependency.

What is Matroid?

Matroid's software, trusted for critical applications and requiring no coding expertise, identifies visual defects using any camera across different spectra. This sophisticated computer vision system guarantees reliable inspections where safety is paramount while ensuring digital traceability. Additionally, Matroid automatically verifies that human operators follow the prescribed standard operating procedures. The platform is built to continuously monitor and affirm manual tasks, documenting timestamps, cycle counts, and durations for thorough analysis. Users can take advantage of customizable real-time notifications, video analytics, playback features, and much more to improve their decision-making processes. By leveraging actionable insights, organizations can actively pursue continual improvement initiatives. The cutting-edge technology offered by Matroid not only detects hazardous conditions but also provides immediate alerts and facilitates safety incident reporting through video reviews. Moreover, Matroid systematically monitors and validates tasks conducted at gates, supplying real-time insights that empower ground teams to enhance their workflows consistently. This all-encompassing monitoring capability not only elevates safety standards but also significantly boosts efficiency across various operational settings. As a result, organizations can create a safer working environment while optimizing their overall operational effectiveness.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

VideoCX.io

Date Founded

2017

Company Location

INDIA

Company Website

web.videocx.io

Company Facts

Organization Name

Matroid

Date Founded

2016

Company Location

United States

Company Website

www.matroid.com

Categories and Features

KYC

Not specified

Remote Video Support

Not specified

Categories and Features

AI Visual Inspection

Not specified

AI Workplace Safety

Not specified

Computer Vision

Not specified

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