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What is VideoCX.io?

VideoCX.io simplifies customer-facing operations for banks, NBFCs, insurers, and fintechs through secure, high-quality video communication. The platform enables use cases like RBI-regulated Video KYC, credit verification (Video PD), motor claim inspection, life insurance verification, and digital onboarding via co-browsing. Over 75 financial institutions use VideoCX to conduct 3M+ video calls each month across 44 product journeys and 14 operational use cases. With 100+ features such as queue management, face match, live routing, document OCR, screen sharing, and audit modules, the platform ensures end-to-end compliance. AI tools handle speech-to-text, call summaries, and real-time translation. Customers include ICICI Bank, Axis Bank, Poonawalla Fincorp, HDFC Life, and more. No downloads are needed. Available via SaaS, hybrid, or full on-premise AWS hosting. VideoCX integrates via APIs or SDK and fits directly into your digital workflows to improve efficiency and reduce physical branch dependency.

What is SmileID?

SmileID is pioneering a new standard in facial biometric technology with its innovative approach to remote identity verification via facial recognition. This solution not only adheres to rigorous KYC and AML regulations but also guarantees a smooth user experience. Its distinctive interface is versatile, functioning seamlessly across multiple platforms such as mobile devices, desktops, tablets, and digital kiosks in physical branches, thereby offering an omnichannel experience for users. Additionally, our extensive API toolkit is tailored to enhance customer interactions across various sectors, ensuring that businesses can optimize their operations effectively. By incorporating services like Video Identification, Advanced and Qualified Electronic Signatures, and Facial Biometric Authentication, we are transforming the way businesses engage with their clientele. The latest eKYC innovations, powered by Artificial Intelligence and Machine Learning, enable organizations in fields such as banking, insurance, and investment services to embark on meaningful digital transformations. This streamlining of digital customer onboarding not only helps in cutting costs but also delivers a unique user experience that encourages growth and fosters customer loyalty. It is crucial for businesses to adopt these technological advancements in order to maintain a competitive edge in the swiftly changing digital environment, as those that do will likely find themselves at the forefront of their industries.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VideoCX.io

Date Founded

2017

Company Location

INDIA

Company Website

web.videocx.io

Company Facts

Organization Name

Electronic Identification

Company Location

Spain

Company Website

www.electronicid.eu/en/solutions/smileid

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